At a Glance
- Tasks: Manage reservations and provide exceptional service to guests at two vibrant London hotels.
- Company: Exciting lifestyle hotels on London's iconic South Bank and Shoreditch.
- Benefits: Competitive pay, dynamic work environment, and opportunities for growth.
- Other info: Join a fun team in a lively atmosphere with plenty of career development.
- Why this job: Be the first point of contact for guests and create memorable experiences.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 25000 - 30000 £ per year.
A lifestyle Hotel based on London's eccentric South Bank.
With over 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism - and it's your London anchor on the River Thames.
On Shoreditch High Street, One Hundred Shoreditch is an independent spirit that sits at the social heart of evolving Shoreditch - with 258 bedrooms and suites, five event spaces, and a line-up of food and drink that moves from day to night.
The Reservations Agent (Maternity Cover) Join two of London's most exciting lifestyle hotels and become the first point of contact for guests planning their stay.
As a Reservations Agent , you'll play a vital role in delivering exceptional guest experiences by managing room reservations, providing expert advice, and maximising booking opportunities across both properties.
Reporting to the Reservations Supervisor , you'll work closely with the Reservations teams to ensure every guest receives a seamless and personalised service from the moment they enquire.
What You'll Be Doing Manage incoming reservations via phone, email and online channels across both hotels.
Accurately process new bookings, amendments and cancellations using hotel reservation systems.
Provide guests with information on room types, rates, packages, promot...
Reservations Agent employer: Sea Containers London
Sea Containers London is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture in the heart of the city. As a part-time Events Waiter/Waitress, you will enjoy unique benefits such as complimentary stays at Lore Group hotels and generous discounts, all while being part of a dynamic team dedicated to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Sea Containers London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Sea Containers London
Don't be shy about reaching out to Sea Containers London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Sea Containers London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Sea Containers London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
