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- Tasks: Manage late-night guest check-ins and ensure smooth hotel operations.
- Company: Vibrant lifestyle hotel on London's iconic South Bank.
- Benefits: Competitive salary, discounts, free meals, and career growth opportunities.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Strong numerical skills and a passion for customer service.
- Other info: Enjoy a lively work environment with exciting perks and incentives.
The predicted salary is between 22000 - 30000 £ per year.
A lifestyle Hotel based on London\’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it\’s your London anchor on the River Thames.
Key Responsibilities
Provide a warm, professional, and welcoming service to all guests during the night shift
Carry out the nightly audit process, ensuring all financial transactions are accurate and balanced
Prepare and distribute daily operational and financial reports
Handle guest check-ins and check-outs efficiently and courteously
Respond to guest enquiries, requests, and any overnight issues promptly and professionally
Engage with guests via the Alliants Experience Platform, responding to messages, requests, and service needs in a timely and professional manner
Ensure the safety and security of guests, team members, and the property overnight
Maintain strong communication with the Front Office and wider hotel team
Salary£27,315 p/a + service charge, plus benefits
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:
Guest experience including dinner and drinks
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
Discounts in our spa and cinema
Contribution towards Health – Cash Plan
2 days paid volunteering leave per year
Life Assurance
Length of service incentives (additional holiday)
Bespoke training programmes
Free meals on duty
Incentives such as Ride-to-Work and season ticket loan
Quarterly employee award ceremony and company staff parties
Employee assistance programme
LocationLondon
#J-18808-Ljbffr
Night Auditor employer: Sea Containers London
Contact Detail:
Sea Containers London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Auditor
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications. A quick email or call can show your enthusiasm and keep you on their radar. Plus, it’s a great way to ask about the next steps.
✨Tip Number 3
Prepare for interviews by practising common questions related to the Night Auditor role. Think about how you’d handle late check-ins or reconcile transactions. We want you to shine when it’s your turn to impress!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities at Sea Containers London right there, making it super easy for you.
We think you need these skills to ace Night Auditor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Night Auditor role at Sea Containers London. Highlight your relevant experience and skills that match the job description, especially your knack for numbers and customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on what makes you the perfect fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sea Containers London
✨Know the Hotel Inside Out
Before your interview, take some time to research Sea Containers London. Familiarise yourself with its unique vibe, services, and any recent news. This will not only show your genuine interest but also help you tailor your answers to align with their values.
✨Showcase Your Numbers Skills
As a Night Auditor, you'll be handling financial transactions and audits. Be prepared to discuss your experience with numbers and any relevant software you've used. Bring examples of how you've successfully managed accounts or resolved discrepancies in the past.
✨Demonstrate Exceptional Customer Service
This role is all about creating a welcoming atmosphere for guests, even at odd hours. Think of specific instances where you've gone above and beyond for a customer. Highlight your ability to remain calm and professional under pressure, especially during late-night shifts.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, what a typical night looks like, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the hotel is the right fit for you.