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For Companies At a Glance
- Tasks: Be the friendly face of our hotel, managing guest check-ins and requests with flair.
- Company: Join a vibrant hotel in the heart of Shoreditch, known for its unique spirit.
- Benefits: Enjoy competitive pay, discounts, free meals, and 6 complimentary nights at any Lore Group hotel.
- Why this job: Make a real impact on guest experiences while having fun in a dynamic environment.
- Qualifications: Great communication skills and a passion for hospitality are essential.
- Other info: Embrace a culture of wellbeing with opportunities for growth and community involvement.
The predicted salary is between 12840 - 26225 £ per year.
Located in a prominent position on Shoreditch High Street, One Hundred signifies the evolution of Shoreditch and is home to 258 bedrooms and suites, restaurants and bars, and five meeting and event spaces. The restaurants and bars include Seed Library, a cocktail bar by renowned bartender Mr Lyan, and Kaso, a rooftop bar and terrace with panoramic views across East London. The lobby bar and coffee shop and Sticks & Sushi complete the hotel’s food and drinks offering. Bedrooms and suites at the hotel place emphasis on comfort and are designed as your retreat from the vibrancy and energy of the area, providing headspace and calm in the heart of Shoreditch, allowing you to disconnect from the outside world.
The Role
As a Front Desk Agent, you will be the first and last point of contact for our guests. You will manage arrivals and departures, handle reservations and guest requests, and act as a brand ambassador for the hotel—ensuring every interaction reflects our values, energy, and attention to detail.
Key Responsibilities
- Deliver a welcoming, confident, and professional check-in and check-out experience
- Anticipate guest needs and proactively resolve queries or concerns
- Handle reservations, billing, and payments accurately and efficiently
- Share local knowledge and hotel recommendations in a natural, engaging way
- Liaise with Housekeeping, Concierge, and other departments to ensure seamless guest journeys
- Maintain immaculate front desk standards at all times
- Uphold brand standards, service culture, and operational procedures
Salary: £12,840 - £26,225 p/a + service charge, plus benefits
This is an opportunity to make your mark on Shoreditch. As a team, we love to have fun, with a focus on our wellbeing at the heart of everything we do. In addition to a competitive salary, we offer a range of benefits that include:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Contribution towards Health Cash Plan
- Life Assurance
- 2 days paid volunteering leave per year
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride-to-Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
Location: London
Guest Experience Agent in London employer: Sea Containers London
Contact Detail:
Sea Containers London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent in London
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on One Hundred and its vibe. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your people skills! As a Guest Experience Agent, you'll be the face of the hotel. Role-play common guest scenarios with a friend or family member to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Show off your local knowledge! Brush up on the best spots in Shoreditch, from hidden gems to popular hangouts. Being able to recommend places will not only impress your interviewers but also highlight your enthusiasm for the area.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, it shows that you’re keen on joining our team at One Hundred. Don’t miss out on this chance to make your mark in Shoreditch!
We think you need these skills to ace Guest Experience Agent in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style and flair into your words. Remember, we’re looking for someone who can connect with our guests, so show us how you’d do that!
Tailor Your Application: Make sure to tailor your application specifically for the Guest Experience Agent role. Highlight your relevant experience and skills that match the job description. We love seeing how you can bring your unique background to enhance our guest experience!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Avoid fluff and focus on what makes you a great fit for the role. Remember, first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward—just a few clicks and you’re done!
How to prepare for a job interview at Sea Containers London
✨Know the Hotel Inside Out
Before your interview, take some time to research One Hundred and its offerings. Familiarise yourself with the restaurants, bars, and unique features of the hotel. This will not only impress your interviewers but also help you answer questions about how you can enhance the guest experience.
✨Showcase Your People Skills
As a Guest Experience Agent, you'll be interacting with guests constantly. Prepare examples from your past experiences where you've successfully handled guest queries or resolved issues. Highlight your ability to anticipate needs and create a welcoming atmosphere.
✨Dress to Impress
First impressions matter! Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the hospitality industry and shows that you take the role seriously. Remember, you're aiming to be a brand ambassador!
✨Ask Engaging Questions
At the end of the interview, don’t forget to ask thoughtful questions about the hotel's culture, team dynamics, or future plans. This shows your genuine interest in the role and helps you determine if it's the right fit for you too.
