At a Glance
- Tasks: Be the friendly face of our restaurant, managing reservations and creating memorable guest experiences.
- Company: Join Sea Containers London, a vibrant lifestyle hotel on the iconic South Bank.
- Benefits: Enjoy competitive pay, discounts, complimentary stays, and career growth opportunities.
- Other info: Dynamic work environment with exciting employee incentives and training programmes.
- Why this job: Engage with diverse guests and be part of an energetic team in a unique setting.
- Qualifications: Confident, personable, and passionate about delivering outstanding service.
The predicted salary is between 26400 - 26400 £ per year.
A lifestyle Hotel based on London's eccentric South Bank with over 354 bedrooms, award‑winning food and drink outlets, and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.
About the Role
We're looking for a confident, personable Host/Hostess to be the welcoming face of our restaurant. If you thrive in a fast‑paced environment, love engaging with people, and take pride in delivering outstanding service, we'd love to hear from you.
Key Responsibilities
- Create a warm, friendly and professional first impression for every guest
- Manage reservations and seating using OpenTable and Micros
- Build genuine connections with guests, recognising regulars and enhancing their experience
- Anticipate guest needs and ensure a smooth, enjoyable visit from arrival to departure
- Communicate effectively with the restaurant, kitchen and management teams (including dietary requirements, celebrations, and special requests)
- Maintain a clear overview of the dining room to ensure efficient service flow
- Handle phone and in‑person enquiries with confidence and professionalism
- Be a knowledgeable point of contact, guiding guests around the venue and hotel
Salary
£12.71 per hour plus service charge, plus benefits.
Benefits
At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. We also offer a wide range of benefits including:
- Guest experience including dinner and drinks
- 6 complimentary nights a year at any Lore Group hotel
- Lore Group Employee & Immediate Family Rates
- Lore Group Friend and Family Rates
- 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
- 50% discount in Lore Group restaurants and bars
- Discounts in our spa and cinema
- Contribution towards Health - Cash Plan
- Life Assurance
- Length of service incentives (additional holiday)
- Bespoke training programmes
- Free meals on duty
- Incentives such as Ride‑to‑Work and season ticket loan
- Quarterly employee award ceremony and company staff parties
- Employee assistance programme
F&B Host in London employer: Sea Containers London
At Sea Containers London, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. Our commitment to employee growth is evident through bespoke training programmes and generous benefits, including complimentary stays at our hotels and discounts across our restaurants and bars. Join us on the iconic South Bank, where you can thrive in a dynamic environment while delivering outstanding service and building meaningful connections with guests.
StudySmarter Expert Advice🤫
We think this is how you could land F&B Host in London
✨Tip Number 1
Get to know the venue! Familiarise yourself with Sea Containers London and its vibe. When you walk in for your interview, show off your knowledge about the hotel and its offerings – it’ll impress the hiring team and show you’re genuinely interested.
✨Tip Number 2
Practice your people skills! As a Host/Hostess, you’ll be the face of the restaurant. Try role-playing with friends or family to get comfortable with welcoming guests and handling enquiries. The more confident you are, the better!
✨Tip Number 3
Be ready to showcase your multitasking abilities. In a fast-paced environment like this, you’ll need to juggle reservations, guest interactions, and communication with the team. Think of examples from past experiences where you’ve successfully managed multiple tasks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our team at Sea Containers London. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace F&B Host in London
Some tips for your application 🫡
Be Yourself:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your confidence and friendliness – it’s what we’re looking for in a Host/Hostess.
Tailor Your Application:Make sure to customise your application to highlight your experience in hospitality and customer service. Mention any relevant skills, like managing reservations or engaging with guests, that align with our vibe at Sea Containers London.
Show Your Passion:We love candidates who are genuinely excited about the role! Share why you’re passionate about providing outstanding service and creating memorable experiences for guests – it’ll make your application stand out.
Apply Through Our Website:For the best chance of success, apply directly through our website. It’s super easy, and we’ll get your application straight into our hands. Plus, it shows you’re keen on joining our team at Sea Containers London!
How to prepare for a job interview at Sea Containers London
✨Know the Venue Inside Out
Before your interview, take some time to familiarise yourself with Sea Containers London. Understand its vibe, the dining options available, and what makes it unique. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Show Off Your People Skills
As a Host/Hostess, engaging with guests is key. During the interview, demonstrate your ability to build rapport and communicate effectively. Share examples from past experiences where you've gone above and beyond to create a welcoming atmosphere for customers.
✨Be Ready for Role-Play Scenarios
Expect to be put in hypothetical situations during the interview. Practice how you would handle reservations, manage guest inquiries, or deal with special requests. This will showcase your problem-solving skills and ability to think on your feet in a fast-paced environment.
✨Dress to Impress
First impressions matter, especially in hospitality. Dress smartly and professionally for your interview. This not only reflects your understanding of the role but also shows respect for the establishment and its standards.
