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- Tasks: Provide exceptional support to guests from booking to check-out.
- Company: A vibrant lifestyle hotel focused on guest satisfaction.
- Benefits: Generous employee discounts, training opportunities, and full-time hours.
- Why this job: Join a dynamic team and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Entry-level position with great growth potential in the hospitality industry.
The predicted salary is between 30000 - 42000 £ per year.
A lifestyle hotel is seeking a Guest Service Agent to provide exceptional support from booking through to check-out. As part of the guest services team, you will respond to inquiries, manage reservations, and coordinate with various departments to ensure smooth experiences for guests. The role emphasizes clear communication, sensitivity to guest needs, and adherence to safety procedures. This full-time entry-level position comes with generous benefits including employee discounts and training opportunities.
Guest Experience & Front Desk Specialist employer: Sea Containers London
Contact Detail:
Sea Containers London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience & Front Desk Specialist
✨Tip Number 1
Get to know the hotel inside and out! Familiarise yourself with the services, amenities, and local attractions. This way, when you chat with potential employers, you can show off your knowledge and passion for creating amazing guest experiences.
✨Tip Number 2
Practice your communication skills! Role-play common guest scenarios with friends or family. The better you can articulate how you'd handle inquiries and manage reservations, the more confident you'll feel during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and showcase your enthusiasm for the role. Plus, it shows you're serious about joining our team and providing top-notch guest service.
We think you need these skills to ace Guest Experience & Front Desk Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see how you connect with the role of Guest Experience & Front Desk Specialist. Share your passion for hospitality and how you can make guests feel welcome.
Tailor Your Application: Make sure to customise your application for this specific role. Highlight any relevant experience or skills that align with providing exceptional support and clear communication. We love seeing how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your experiences and qualifications. Avoid jargon and focus on what makes you a great fit for the guest services team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and quick!
How to prepare for a job interview at Sea Containers London
✨Know the Hotel Inside Out
Before your interview, do some research on the hotel. Familiarise yourself with its services, amenities, and any unique features. This will not only show your enthusiasm but also help you answer questions about how you can enhance the guest experience.
✨Practice Your Communication Skills
As a Guest Service Agent, clear communication is key. Practice answering common interview questions out loud, focusing on clarity and friendliness. You might even want to role-play with a friend to simulate the interview environment.
✨Showcase Your Problem-Solving Abilities
Think of examples from your past experiences where you successfully handled difficult situations or resolved guest complaints. Be ready to share these stories during the interview to demonstrate your ability to manage challenges effectively.
✨Emphasise Teamwork and Collaboration
This role involves coordinating with various departments, so highlight your teamwork skills. Share instances where you worked well with others to achieve a common goal, showing that you can contribute positively to the guest services team.
