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For Companies At a Glance
- Tasks: Travel on trains, inspect tickets, and collect fares from passengers.
- Company: Join Southeastern, a leading railway company dedicated to improving passenger experiences.
- Benefits: Enjoy great pay, benefits, and a nationally-recognized qualification through our training program.
- Why this job: Make a real difference in people's journeys while developing valuable skills and gaining experience.
- Qualifications: No prior experience needed; just bring your people skills and resilience.
- Other info: Work from various depots and enjoy a dynamic, engaging work environment.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a career that matters? Become a Southeastern Revenue Protection Officer. Imagine the satisfaction youll feel when your tact, resilience and people skills are helping passengers and improving our railway . Our training will take you from trainee to Revenue Protection Officer and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference. Can you move people? Apply now. What youll do Youll be out and about travelling on our trains, inspecting passengers tickets and collecting fares from those who havent paid. Youll interview suspected fare evaders, fill out forms and process related paperwork. And sometimes work on our gatelines (or ticket barriers) helping station colleagues carry out ticket checks. Of course, youll often be dealing with difficult situations, as issues with tickets can be distressing for passengers. Your home base will be one of our depots which are located at Ashford, Dartford, Faversham, …
Revenue Protection Officer employer: SE Trains
Contact Detail:
SE Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Revenue Protection Officer
✨Tip Number 1
Familiarize yourself with the railway system and ticketing policies. Understanding how the ticketing process works will help you confidently handle fare evasion situations and communicate effectively with passengers.
✨Tip Number 2
Develop your people skills by practicing conflict resolution techniques. As a Revenue Protection Officer, you'll often encounter challenging interactions, so being able to de-escalate situations is crucial.
✨Tip Number 3
Get comfortable with paperwork and reporting processes. Being organized and efficient in filling out forms and processing information will make your job easier and demonstrate your professionalism.
✨Tip Number 4
Show your passion for customer service and safety during interviews. Highlight any previous experience where you've positively impacted customers or maintained safety standards, as this aligns with the values of a Revenue Protection Officer.
We think you need these skills to ace Revenue Protection Officer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Revenue Protection Officer position. Understand the key responsibilities and skills required, such as resilience, people skills, and the ability to handle difficult situations.
Tailor Your CV: Customize your CV to highlight relevant experience and skills that align with the role. Emphasize any previous customer service roles or experiences where you had to manage challenging interactions.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the railway industry. Mention specific examples of how your skills can contribute to improving passenger experiences and ensuring fare compliance.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SE Trains
✨Show Your People Skills
As a Revenue Protection Officer, you'll be dealing with passengers daily. Highlight your experience in customer service or conflict resolution during the interview to demonstrate your ability to handle difficult situations with tact and empathy.
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Revenue Protection Officer. Familiarize yourself with ticketing processes and fare evasion policies so you can discuss them confidently and show your commitment to the role.
✨Demonstrate Resilience
The job can involve challenging interactions. Be prepared to share examples from your past where you've successfully navigated tough situations. This will showcase your resilience and problem-solving skills, which are crucial for this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, training process, and career progression opportunities. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
