At a Glance
- Tasks: Lead and develop Station Managers to enhance customer experiences and safety.
- Company: Join a dynamic team focused on improving customer service in the transport sector.
- Benefits: Flexible job share, competitive pay, and opportunities for personal growth.
- Other info: Part-time role with a supportive team and a focus on community impact.
- Why this job: Make a real difference in people's daily journeys while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a career where you can make a real difference in people's days? We are seeking an Area Manager to join our Customer Experience Team on a job share basis. The role is covering the Gillingham and Faversham area group and is an 18.5 hour a week position consisting of the below days:
- Wednesday
- Thursday
- Friday
You will also be expected to be on call on a rota basis of every 2 months. Can you move people? Apply today!
What you'll do
In this role, you will be responsible for leading, coaching and developing Station Managers at all stations within the group to deliver a safety and customer focused culture, aligning all activities with Southeastern's mission of improving performance and reducing subsidy. Your duties will include, but not be limited to:
- Customer Focus: Ensuring great customer experiences are considered in everything we do.
- Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
- Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
- Ensuring that gate lines are in operation to agreed compliance hours.
Area Manager - Job Share - (Gillingham/Faversham area) in Medway employer: SE Trains
Join our dynamic team as an Area Manager in the Gillingham and Faversham area, where you will play a pivotal role in enhancing customer experiences and fostering a safety-first culture. We pride ourselves on our supportive work environment that encourages professional growth and development, offering flexible job share opportunities to suit your lifestyle. With a commitment to making a real difference in people's lives, we provide a unique chance to contribute to our mission while enjoying a collaborative and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager - Job Share - (Gillingham/Faversham area) in Medway
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Southeastern or similar companies. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to see how you align with our mission of improving performance and customer experience, so be ready to share your thoughts on that!
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've successfully led a team or improved customer experiences. We love hearing about real-life situations that demonstrate your ability to make a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Customer Experience Team.
We think you need these skills to ace Area Manager - Job Share - (Gillingham/Faversham area) in Medway
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Area Manager role. Highlight your experience in customer service and leadership, as these are key for us at StudySmarter. Show us how you can make a difference in people's days!
Show Your Passion:We love seeing candidates who are genuinely excited about the role. In your application, let us know why you're passionate about improving customer experiences and how you align with our mission. A little enthusiasm goes a long way!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to understand your skills and experiences without having to decipher complex sentences. Make it easy for us to see why you're a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at SE Trains
✨Know the Company Inside Out
Before your interview, make sure you research Southeastern thoroughly. Understand their mission, values, and recent developments. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As an Area Manager, you'll be leading and coaching others. Prepare examples from your past experiences where you've successfully led a team or improved customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, especially regarding customer experience and safety. Think of potential scenarios you might face in the Gillingham/Faversham area and how you would respond to them effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. This could be about the team dynamics, challenges in the area, or how success is measured in this role. It shows your enthusiasm and helps you gauge if the company is the right fit for you.
