At a Glance
- Tasks: Lead and develop Station Managers to enhance customer experiences and safety.
- Company: Join a dynamic team focused on improving customer service in the transport sector.
- Benefits: Flexible job share, competitive pay, and opportunities for personal growth.
- Other info: Part-time role with a supportive team and a focus on community impact.
- Why this job: Make a real difference in people's daily journeys while developing your leadership skills.
- Qualifications: Experience in management and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you looking for a career where you can make a real difference in people's days? We are seeking an Area Manager to join our Customer Experience Team on a job share basis. The role is covering the Gillingham and Faversham area group and is an 18.5 hour a week position consisting of the below days:
- Wednesday
- Thursday
- Friday
You will also be expected to be on call on a rota basis of every 2 months.
What you'll do
In this role, you will be responsible for leading, coaching and developing Station Managers at all stations within the group to deliver a safety and customer focused culture, aligning all activities with Southeastern's mission of improving performance and reducing subsidy. Your duties will include, but not be limited to:
- Customer Focus: Ensuring great customer experiences are considered in everything we do.
- Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
- Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
- Ensuring that gate lines are in operation to agreed compliance hours.
Area Manager - Job Share - (Gillingham/Faversham area) employer: SE Trains
Join Southeastern as an Area Manager and be part of a dynamic team dedicated to enhancing customer experiences in the Gillingham and Faversham area. With a strong focus on employee development, we offer flexible job share opportunities, a supportive work culture, and the chance to make a meaningful impact in the community. Our commitment to safety and customer satisfaction ensures that you will thrive in a role where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager - Job Share - (Gillingham/Faversham area)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SE Trains and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SE Trains and let us see your personality shine through!
We think you need these skills to ace Area Manager - Job Share - (Gillingham/Faversham area)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SE Trains.
Get Familiar with Our Brand:Before applying, take some time to learn about SE Trains and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SE Trains
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SE Trains.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SE Trains will surely appreciate.
