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- Tasks: Provide top-notch customer service and ensure a welcoming station environment.
- Company: Join the Southeastern team and be part of a community-focused transport service.
- Benefits: Enjoy great pay, benefits, and long-term career options with variety.
- Why this job: Create special connections while making every journey enjoyable and meaningful.
- Qualifications: Candidates must be at least 18 years old; a driving license may be required for some roles.
- Other info: Roles available on platforms, ticket offices, and general support across stations.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a career that can take you places? Join our Southeastern station team at Tonbridge! Imagine the pride youll feel knowing your care and customer service is creating a special place within your community. Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections. Can you move people? Apply now. PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY. Main Responsibilities What youll do Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in. Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Pa…
Customer Service Advisor employer: SE Trains
Contact Detail:
SE Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and routes of our Southeastern stations. Understanding the local area and the needs of our customers will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully handled difficult situations in the past. This will demonstrate your ability to create special connections with our passengers.
✨Tip Number 3
Research the safety protocols relevant to our stations and be ready to discuss how you would prioritize safety while providing excellent customer service. This shows that you take the role seriously.
✨Tip Number 4
Be prepared to express your enthusiasm for working in a team environment. Highlight any previous teamwork experiences, as collaboration is key in creating a welcoming atmosphere at our stations.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Understand the responsibilities and the skills required, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience you have. Provide specific examples of how you've created positive experiences for customers in the past.
Show Your Passion: Express your enthusiasm for the role and the company in your application. Mention why you want to work at Southeastern and how you can contribute to creating a welcoming environment for customers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your writing is clear and professional.
How to prepare for a job interview at SE Trains
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've gone above and beyond to provide excellent customer service in previous roles.
✨Demonstrate Safety Awareness
Since safety is a key aspect of this role, be prepared to discuss how you prioritize safety in your work. Provide examples of situations where you followed safety protocols or helped ensure a safe environment for customers.
✨Highlight Your Flexibility
The job involves various roles and responsibilities, so emphasize your adaptability. Talk about experiences where you've successfully taken on different tasks or worked in diverse environments.
✨Connect with the Community
Show that you understand the importance of community connections. Discuss any previous involvement in community activities or how you plan to engage with customers to create a welcoming atmosphere at the station.
