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- Tasks: Provide exceptional customer service and ensure a welcoming environment at our station.
- Company: Join the Southeastern team and be part of a community-focused organization.
- Benefits: Enjoy great pay, benefits, and opportunities for career growth.
- Why this job: Make a real impact in your community while connecting with people every day.
- Qualifications: Must be at least 18 years old; a driving license is required for some roles.
- Other info: Variety of roles available, from ticket sales to platform support.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a career that can take you places? Join our Southeastern station team at Sevenoaks! Imagine the pride youll feel knowing your care and customer service is creating a special place within your community. Our stations have many roles, from working on our platforms to selling tickets. Giving you lots of long-term options and plenty of variety. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections. Can you move people? Apply now. PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY. Main Responsibilities What youll do Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in. Our Station teams are made up of a variety of roles. These include positions on our platforms and gatelines as well as in our ticket offices. We also have team members who provide general support across a few stations (this often requires a full driving licence). And on our high-speed services we have Pa…
Customer Service Advisor employer: SE Trains
Contact Detail:
SE Trains Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarize yourself with the specific services and routes offered by our Southeastern stations. Understanding the local area and the needs of our customers will help you stand out during the interview process.
✨Tip Number 2
Showcase your customer service skills by sharing relevant experiences in your conversations. Whether it's a previous job or a volunteer role, demonstrating how you've positively impacted others will resonate well with us.
✨Tip Number 3
Be prepared to discuss safety protocols and why they are important in a customer service role. We value candidates who prioritize safety and can articulate how they would ensure a safe environment for both customers and staff.
✨Tip Number 4
Express your enthusiasm for working in a team-oriented environment. Highlighting your ability to collaborate and support your colleagues will show us that you're a great fit for our station teams.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take some time to fully understand the responsibilities of a Customer Service Advisor at Southeastern. Familiarize yourself with the key skills required, such as customer service excellence and safety protocols.
Tailor Your CV: Make sure your CV highlights relevant experience in customer service or similar roles. Use specific examples that demonstrate your ability to create enjoyable experiences for customers.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your desire to contribute to the community. Mention why you want to work at Southeastern and how you can make a positive impact.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at SE Trains
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping others during the interview. Share specific examples of how you've provided excellent customer service in the past, and explain why you believe it's important to create a welcoming environment.
✨Understand the Role and Responsibilities
Familiarize yourself with the various roles within the station team. Be prepared to discuss how your skills align with the responsibilities mentioned in the job description, such as ensuring safety protocols and maintaining cleanliness.
✨Demonstrate Teamwork Skills
Since the role involves working closely with a team, highlight your ability to collaborate effectively. Share experiences where you successfully worked as part of a team to achieve a common goal, especially in a customer service setting.
✨Prepare Questions for the Interviewer
Think of insightful questions to ask the interviewer about the company culture, training opportunities, and career progression. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
