Yield Manager

Are you looking for a career where you can make a real difference in people's day? We are seeking a Yield Manager to join our team based from our Head Office in London Bridge (hybrid working). In this role, you will use Southeastern's Revenue Management System (RMS) to manage inventory and drive revenue-optimal results. Using data analysis, you will work with multiple data sources to inform decision making. Collaborating with colleagues and departments across the business, you will deliver on revenue-growth initiatives and promote awareness of revenue management techniques, working with the pricing team to identify fare structure limitations and remedies.

What you'll do:

• Use the RMS to manage a portfolio of trains in terms of revenue and loadings.
• Implement and manage business rules within the RMS to optimise revenue across trains.
• Conduct analysis of various data sources to identify emerging trends and opportunities to optimise revenue, loadings and yield.
• Create interactive reports and dashboards to present KPIs that will track performance and support data-driven decision making, using tools such as PowerBI and Tableau.
• Assist the Commercial department with identifying opportunities for revenue growth and work together to bring those opportunities to fruition, e.g. working with the Marketing team to determine markets that could benefit from promotional activity.
• Optimise our business at a route and market level, studying booking profiles, price sensitivities and competition to increase revenue.
• Review passenger count data in addition to feedback on crowding across the business and implement actions as necessary using the RMS.
• Provide Revenue Management recommendations and strategies for special events, considering demand, capacity, and other relevant factors.
• Work with suppliers to provide feedback and support.

The experience you'll need:

• Previous revenue management experience in a commercially focused environment.
• Strong capability or relevant degree in economics, mathematics, statistics, operational research.
• Knowledge in inventory revenue management systems or business intelligence tools such as Power BI or Tableau.
• Highly numerate and IT systems literate.
• Able to influence strategic revenue impacting decisions.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other things to know:

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again.

What you'll get in return:

• A final salary pension.
• 25 days annual leave allowance (plus bank holidays).
• Free rail travel across our networks.

A bit about Southeastern: We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work, with a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge, making sure everyone gets home safe, every day.