At a Glance
- Tasks: Welcome and assist passengers, manage tickets, and ensure a smooth journey.
- Company: Join one of Britain's busiest train operators with a focus on community and inclusivity.
- Benefits: Competitive salary, training programme, and opportunities for career advancement.
- Other info: Dynamic shifts with a supportive team environment and a commitment to safety.
- Why this job: Make a real difference in passengers' journeys while gaining valuable skills.
- Qualifications: Customer service experience and a passion for helping others.
The predicted salary is between 27000 - 33000 £ per year.
Make sure passengers feel welcome, comfortable and safe on our trains.
This means greeting people as they step on board, checking and issuing tickets, communicating with the train driver, and dealing with any problem that comes your way.
Of course, sometimes there are issues with tickets or delays, which can be difficult for passengers.
It's up to you to keep them informed and do your best to help them get where they need to be.
We are currently seeking candidates for our Hastings team, you need to live with a 15 mile radius of this depot as explained in more detail below.
If you apply and live outside of the distance of this station then you should expect long wait times for your application to be screened and processed.
Applications for this role will be accepted until the 9th September, however we encourage early submissions, as the vacancy may close sooner if we receive a high volume of applications.
- Your training
- As a Trainee Conductor, you'll be enrolled into our Conductor Apprenticeship Programme.
- You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to safety procedures.
- Your shifts
- You will work a varied shift pattern, which includes weekends, bank holidays and nights.
- Shifts can start before the first train departs in the morning, and some shifts will finish after the last train has dispatched at night.
You don't need railway experience to do this role.
We're looking for people from all backgrounds to join our team.
You will need to demonstrate
- A genuine passion for making every passenger's journey the best it can be
- Proven face-to-face customer service experience
- Confidence in handling difficult situations independently and resolving them professionally
- Experience in taking payments and handling cash accurately
- Excellent communication skills and good IT proficiency
- Strong decision-making abilities, problem-solving skills, and initiative
- Resilience and the ability to remain calm and professional under pressure
- A bit about SEC
We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex.
We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations.
However, working on our railway is more than getting passengers from A to B.
It's about all the little moments that make a difference to their journey.
It's also about making our railway a great place to work and building a team that represents the communities we serve.
We're committed to creating an inclusive, supportive environment, and we're proud that this continues to be recognised through employer accreditations and our ongoing endorsement as a WORK180 Employer for Women.
Our ways of working are what we expect of everyone at Southern Energy.
They are powerful.
Tiny moments, every day, from every one of us, add up to massive, positive change.
Improving how it feels to work here and how it feels to travel with us.
At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
We are currently seeking applications for our Tonbridge team. We will only be progressing applicants for this role who live within a 45 min drive of Tonbridge.
- Imagine the pride you'll feel when your customer service skills and problem solving keeps hundreds of journeys running smoothly.
- Our training will take you from trainee to train Conductor and give you a nationally-recognised qualification.
- Enjoy a career that comes with great pay and benefits, a real sense of ownership, and where every shift is a chance to create a connection., Salary £28,318 rising to £33,345 on completion of training and £40,630 after a year's service from completion of training
Trainee Conductor in Tonbridge employer: SE Trains Ltd
Southeastern is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Quality & Compliance Officer based in Ashford, you will enjoy a range of benefits including a final salary pension, generous annual leave, and free rail travel across our networks, all while contributing to meaningful improvements in the railway experience for our passengers. With a commitment to continuous improvement and a focus on quality best practices, Southeastern provides ample opportunities for professional growth and engagement within a dynamic team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Conductor in Tonbridge
✨Get Hands-On with Logistics
Look for opportunities to volunteer or intern with local transport companies or logistics firms. This experience can give you real insights into the industry and make you much more attractive to SE Trains Ltd when applying for the Trainee Conductor position.
✨Join Transportation or Logistics Groups
Find and join online communities or forums focused on transportation and logistics. Engaging with industry professionals in places like LinkedIn or relevant Facebook groups can help you stay updated on industry trends and job openings at SE Trains Ltd.
✨Visit Career Fairs and Networking Events
Keep an eye out for career fairs specifically focused on transportation and logistics. Attending these events is a great way to meet potential employers like SE Trains Ltd and create a more personal connection that could land you that Trainee Conductor role.
✨Directly Apply on Our Website
Don't forget to head over to our website to apply for the Trainee Conductor role at SE Trains Ltd. It’s often the best way to ensure your application stands out, and you'll be engaging directly with our hiring team.
We think you need these skills to ace Trainee Conductor in Tonbridge
Some tips for your application 🫡
Highlight Your Organisational Skills:In the transportation and logistics field, having great organisational skills is key. Make sure your CV showcases any relevant experience, like managing schedules or coordinating deliveries. If you've handled logistics in a volunteer role or a part-time gig, shout about it!
Show Your Willingness to Learn:As a trainee, we want to see your excitement about learning and growing in this space. When writing your cover letter, talk about why you're passionate about transportation and logistics, and how you hope to develop your skills with us at SE Trains Ltd in this role.
Use Industry-Specific Language:When crafting your application, sprinkle in some industry-specific jargon that shows you're familiar with the world of logistics. Terms like 'supply chain management', 'route optimisation', or 'inventory control' will help demonstrate your knowledge and enthusiasm for the field.
Tailor Your CV for the Role:Make sure to adapt your CV specifically for this trainee position. Focus on your educational background relevant to logistics, any pertinent coursework, and highlight any practical experience, even if it’s just coursework projects. Let’s make your application stand out to SE Trains Ltd!
How to prepare for a job interview at SE Trains Ltd
✨Get to Grips with Logistics Basics
As a trainee in transportation and logistics, it’s crucial to have a solid understanding of the basics, like supply chain principles and inventory management. Brush up on these topics and be ready to discuss them, as they might pop up in scenarios during the interview with SE Trains Ltd.
✨Show Off Your Organisational Skills
Logistics relies heavily on strong organisational abilities. Be prepared to share examples of how you've handled multiple tasks or managed deadlines in the past. It could be anything from a project at uni to volunteering—showing your potential through experiences can really impress the interviewers.
✨Familiarise Yourself with Industry Tools
Make sure you're familiar with commonly used logistics software or tools like TMS (Transportation Management Systems) or warehouse management solutions. If you’ve used any related tech during your studies or internships, be ready to talk about your experience. It shows you're actively engaged and ready to hit the ground running at SE Trains Ltd.
✨Express Your Eagerness to Learn
As a trainee, your willingness to learn will be just as important as what you already know. During the interview, express your enthusiasm for the transportation-logistics field and your desire to absorb knowledge and skills from those around you. It's all about showing that you’re not just looking for a job, but a valuable learning opportunity at SE Trains Ltd.
