Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch customer service and ensure a welcoming environment at our stations.
- Company: Join the Southeastern team and be part of a community-focused organisation.
- Benefits: Enjoy competitive pay, free rail travel, and 28 days annual leave.
- Why this job: Make every passenger's journey special while building connections in your community.
- Qualifications: Passion for customer service and excellent communication skills required.
- Other info: Varied shifts with opportunities for growth and development.
The predicted salary is between 28800 - 43200 £ per year.
Looking for a career that can take you places? Join our Southeastern station team in the Tonbridge area! Imagine the pride you'll feel knowing your care and customer service is creating a special place within your community. Our stations have many roles, from working on our platforms to selling tickets, giving you lots of long-term options and plenty of variety.
Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections. Can you move people? Apply now.
PLEASE NOTE THAT DUE TO THE NATURE OF THIS ROLE, CANDIDATES NEED TO BE AT LEAST 18 YEARS OLD TO APPLY.
Main Responsibilities
What you'll do:
- Help make every journey through our station an enjoyable one by providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces.
- Our Station teams are made up of a variety of roles, including positions on our platforms and gatelines as well as in our ticket offices.
- Provide general support across a few stations (this often requires a full driving licence).
- On our high-speed services, we have Passenger Hosts.
Depending on your role, you may spend your time:
- Making sure trains are dispatched safely and on time from our platforms.
- Inspecting tickets and helping passengers get through our gatelines.
- Cleaning and tidying our stations.
- Answering passenger questions and helping them get where they need to be.
- Dealing with lost property.
- Selling tickets and promoting activities on our railway.
- Conducting regular safety and security checks.
Your shifts
You will work a varied shift pattern, which includes weekends, bank holidays, and nights. Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night. At certain stations, you may also spend some of your shifts working alone.
Please note, we are looking for candidates in specific areas for this role. If you do not live within the specific area(s) that is noted on our advert, then you will be put on hold for now and it may take longer to get to you since we are prioritising certain areas/depots. CANDIDATES NEED TO LIVE WITHIN A 40 MINUTE COMMUTE OF TONBRIDGE STATION WITHOUT THE USE OF PUBLIC TRANSPORT.
The Ideal Candidate
The experience you'll need:
- You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team.
- All you need is a passion for making every passenger journey the best it can be.
- Excellent people and communication skills.
- Some customer service experience.
- A proactive and positive attitude.
- The ability to work well in a team.
- The ability to handle challenging situations well.
Given the start and end times of shifts, it's also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Other things to know
This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role. If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again.
What you'll get in return
Along with your salary, the rewards you'll get include:
- A final salary pension.
- 28 days annual leave allowance (including bank holidays).
- Free rail travel across our networks.
Meaning you can feel secure in your career as well as fulfilled by your work.
Customer Service Advisor in Tonbridge employer: SE Trains Ltd
Contact Detail:
SE Trains Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Tonbridge
✨Tip Number 1
Get to know the company! Research Southeastern and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident when it comes to the real deal.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. Building relationships can give you insider tips and even lead to referrals, which can really boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest roles and updates directly from us, making your job search smoother and more efficient.
We think you need these skills to ace Customer Service Advisor in Tonbridge
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for customer service! Share examples of how you've made someone's day better in previous roles or experiences. We love candidates who genuinely care about making every passenger journey special.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that match the job description. We want to know how your background fits with our station team and the specific role you're applying for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy early if we get a lot of interest. Get your application in through our website as soon as you can to secure your chance.
How to prepare for a job interview at SE Trains Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the tasks mentioned in the job description, like ticket selling and ensuring passenger safety. This will help you demonstrate your enthusiasm and readiness for the role.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to share examples of how you've successfully interacted with customers in the past. Think of specific situations where you turned a challenging interaction into a positive experience. This will highlight your communication skills and proactive attitude.
✨Dress for Success
Even though the role is at a station, first impressions matter! Dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the company well.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This not only shows your interest in the role but also helps you gauge if it’s the right fit for you.