SE Trains Ltd is seeking a Retail Support Officer to safeguard online and station retail revenue. You will join a small in-house team responsible for our website, app, payments, and sale fulfilment systems.
Daily duties include monitoring the website/app by 07:00, logging incidents with suppliers, and managing fraud and chargebacks to protect revenue. You will lead major incidents (P1/P2), coordinate responses, and ensure timely post-incident reviews.
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Retail Incident & Fraud Prevention Specialist employer: SE Trains Ltd
Southeastern is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. As a Quality & Compliance Officer based in Ashford, you will enjoy a range of benefits including a final salary pension, generous annual leave, and free rail travel across our networks, all while contributing to meaningful improvements in the railway experience for our passengers. With a commitment to continuous improvement and a focus on quality best practices, Southeastern provides ample opportunities for professional growth and engagement within a dynamic team environment.
