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For Companies At a Glance
- Tasks: Keep passengers safe by patrolling trains and stations, handling anti-social behaviour and crime.
- Company: Join Southeastern, a leading railway company dedicated to passenger safety and service.
- Benefits: Enjoy great pay, a final salary pension, 28 days leave, and free rail travel.
- Why this job: Make a real difference in people's lives while gaining valuable skills and qualifications.
- Qualifications: No railway experience needed; just strong communication skills and the ability to stay calm under pressure.
- Other info: Candidates must live within 45 minutes of Snodland and have a clean UK driving licence.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a career that means more? Become a Southeastern Railway Enforcement Officer. Imagine the pride you'll feel knowing you're keeping passengers safe and providing a reassuring presence to everyone using our railway. Our training will take you from trainee to Railway Enforcement Officer and give you a nationally-recognised qualification. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to make a difference. Can you move people? Apply now.
Main Responsibilities
What you'll do: Travelling on our trains and patrolling our stations, you'll help to deal with anti-social behaviour, crime and fare evasion. Sometimes it means physically stepping in to deescalate a situation. Other times it means seizing evidence and taking reports for minor crimes. However, you'll never do it alone. You'll work with your partner, station teams, train staff, the British Transport Police and other services to resolve incidents and make sure vulnerable passengers get the support they need.
Your home base will be one of our depots which are located at Ashford, Chatham, Dartford, Dover, Hastings, Margate, Orpington, Sittingbourne, Snodland and Tonbridge.
Your training
When you join us, you'll be enrolled into our Passenger Services Apprenticeship Programme. You'll complete a mix of classroom-based and on-the-job learning, covering everything from functional skills to conflict management. Although it's always a last resort, sometimes physical intervention is needed to resolve a conflict. Our training will make sure you can do this confidently and safely.
Your shifts
You will work a varied shift pattern, which includes weekends, bank holidays and nights. Shifts can start as early as 6am or finish at 2am. Rosters vary but it's likely you'll work one week of early shifts followed by three weeks of late shifts.
The Ideal Candidate
The experience you'll need: You don't need railway experience to do this role. We're looking for people from all backgrounds to join our team. All you need is:
- excellent verbal and written communication skills
- experience working directly with customers, ideally where you've had to deal with conflicts or anti-social behaviour
- good decision-making and calmness under pressure
- the ability to be resilient, assertive and remain professional in confrontational situations
- the ability to use your own initiative and work well in a team
- the skills to evaluate and interpret information and make appropriate decisions.
However, we can only consider you for the role if you:
- live within a 45-minute travel time to the location you're applying for
- have been a UK resident for three years or more
- complete an NPPV Level 2 Vetting undertaken by the British Transport Police
For our Snodland depot, you will need a full and clean UK driver's licence as you will be travelling around the network using a company vehicle as part of the "Mobile Response Unit". To help with this, you'll need to declare any criminal history on your application form. This includes all adult or juvenile arrests, summons, charges, cautions or convicted offences such as traffic-related offences or financial sanctions like bankruptcy or CCJs.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Other things to know
We are looking for candidates in the Snodland area for this role. If you do not live within this specific area, then you will not be considered for this specific role. This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role. If you applied but weren't successful in getting the same or similar role at Southeastern, please wait six months before applying again.
Find out more about our recruitment process and get tips to help you apply.
What you'll get in return
Along with your salary, the rewards you'll get include:
- a final salary pension
- 28 days annual leave allowance (including bank holidays)
- free rail travel across our networks.
Railway Enforcement Officer - Snodland in Snodland employer: SE Trains Ltd
Contact Detail:
SE Trains Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Railway Enforcement Officer - Snodland in Snodland
✨Tip Number 1
Familiarise yourself with the Southeastern Railway network and its operations. Understanding the routes, key stations, and common issues faced by passengers can give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight any experience you have in conflict resolution or customer service. Be prepared to share specific examples of how you've successfully managed difficult situations, as this is crucial for a Railway Enforcement Officer.
✨Tip Number 3
Network with current or former railway enforcement officers if possible. They can provide insights into the role and the training process, which can help you tailor your approach and demonstrate your commitment to the position.
✨Tip Number 4
Make sure you understand the vetting process required for this role. Being aware of the NPPV Level 2 Vetting and having your criminal history ready to declare will show that you are prepared and serious about the application.
We think you need these skills to ace Railway Enforcement Officer - Snodland in Snodland
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Railway Enforcement Officer. Familiarise yourself with the job description and think about how your skills and experiences align with the requirements.
Tailor Your CV: Customise your CV to highlight relevant experience, particularly in customer service and conflict resolution. Use specific examples that demonstrate your ability to handle challenging situations calmly and professionally.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you want to work as a Railway Enforcement Officer. Emphasise your communication skills, decision-making abilities, and any relevant experiences that showcase your suitability for the role.
Be Honest About Your Background: When filling out your application, be transparent about your criminal history if applicable. This is crucial for passing the NPPV Level 2 Vetting process. Honesty will reflect positively on your integrity and professionalism.
How to prepare for a job interview at SE Trains Ltd
✨Showcase Your Communication Skills
As a Railway Enforcement Officer, excellent verbal and written communication skills are crucial. Be prepared to demonstrate your ability to communicate clearly and effectively during the interview, perhaps by sharing examples of past experiences where you successfully resolved conflicts or assisted customers.
✨Demonstrate Calmness Under Pressure
The role involves dealing with anti-social behaviour and potentially confrontational situations. During the interview, highlight instances where you've remained calm and made sound decisions under pressure. This will show that you can handle the demands of the job.
✨Emphasise Teamwork and Initiative
Working well in a team is essential for this position. Share examples of how you've collaborated with others in previous roles, and also discuss times when you've taken the initiative to solve problems independently. This balance will illustrate your versatility.
✨Be Honest About Your Background
Since the role requires a clean criminal record and a full UK driver's licence, be upfront about your background during the interview. If you have any relevant history, explain it clearly and focus on how you've moved forward positively since then.
