Implementation Manager in London

Are you looking for a career where you can make a real difference in people's day? We are seeking an Implementation Manager to join our team based from our London Head Office (hybrid working). In this role you will lead the delivery of key People & Culture projects, ensuring initiatives are delivered on time, on budget and with clear outcomes for colleagues. You will provide structure, challenge and pace across the People Team, improving how we plan, track and deliver work. You will continually question how things are done, helping implement better ways of working that improve the experience of colleagues across Southeastern.

What you'll do:

• Support project initiation by helping scope objectives, requirements and assumptions
• Develop, maintain and track project plans and documentation
• Proactively follow up with managers and suppliers to ensure delivery milestones are met
• Identify internal and external best practice to improve the colleague experience
• Participate in GBR working groups and communities of practice as required
• Support Heads of HR to ensure BAU activity is tracked and aligned with strategic priorities
• Contribute to period reports and dashboards, ensuring insight highlights future risks and deliverables, not just past activity
• Act as a trusted critical friend to a nominated Head of HR and their team, supporting risk management and control frameworks
• Support contract and supplier management activity
• Ensure cyclical external reporting and accreditations are delivered on time, including Gender Pay Gap reporting and Investors in People audits

The experience you'll need:

• Experience working in HR and/or people change projects
• Strong project management experience with proven ability to track progress and manage delivery plans
• Experience in risk management, governance and reporting
• Process improvement experience, Lean qualification desirable
• Experience working in a train operating company or similar regulated environment advantageous
• Strong reporting and dashboard writing skills
• Ability to manage multiple priorities and work across teams
• Confident critical thinker who constructively challenges the status quo
• Collaborative style with the ability to influence without direct line management authority

Other things to know:

This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role. If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again.

What you'll get in return:

Along with your salary, the rewards you'll get include: a final salary pension, 25 days annual leave allowance (plus bank holidays), free rail travel across our networks.

A bit about Southeastern:

We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.