At a Glance
- Tasks: Provide exceptional customer service and create welcoming spaces at our stations.
- Company: Join a community-focused company with a strong sense of purpose.
- Benefits: Great pay, 28 days annual leave, free rail travel, and a final salary pension.
- Other info: Flexible shifts including weekends and nights, with opportunities for growth.
- Why this job: Make meaningful connections while helping passengers on their journeys.
- Qualifications: Customer service experience and a driving licence preferred.
The predicted salary is between 28800 - 43200 £ per year.
Imagine the pride you'll feel knowing your care and customer service is creating a special place within your community, giving you lots of long-term options and plenty of variety. Enjoy a career that comes with great pay and benefits, a real sense of purpose, and where every shift is a chance to create special connections.
Help make every journey through our station an enjoyable one. This means providing top-notch customer service, always following safety protocols, and making our stations clean, welcoming spaces to be in. We also have team members who provide general support across a few stations (this often requires a full driving licence). On our high-speed services, we have Passenger Hosts who:
- Inspect tickets and help passengers get through our gatelines
- Answer passenger questions and help them get where they need to be
Your shifts will include a varied shift pattern, which includes weekends, bank holidays, and nights. Shifts may start as early as 5.30am and some will finish after the last train has dispatched at night. At certain stations, you may also spend some of your shifts working alone.
Some customer service experience is required. Given the start and end times of shifts, it's also best to have your own transport to get to and from your place of work.
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role. All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
Benefits include a final salary pension, ~28 days annual leave allowance (including bank holidays), and free rail travel across our networks.
Locations
Customer Training Support Advisor in Kent, Tonbridge employer: SE Trains Ltd
Join a company that values your contribution to creating a welcoming community atmosphere through exceptional customer service. With competitive pay, generous benefits including free rail travel and a final salary pension, and a commitment to employee growth, you'll find a fulfilling career where every shift offers the chance to make meaningful connections. Our inclusive work culture, supported by our Armed Forces Covenant and Disability Confident Scheme, ensures that you feel valued and empowered in your role as a Customer Training Support Advisor.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Training Support Advisor in Kent, Tonbridge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on their values and mission. This way, you can show how your own values align with theirs, making you a perfect fit for the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Dress the part! Make sure you look professional and approachable. First impressions matter, so put in that extra effort to show you’re serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Training Support Advisor in Kent, Tonbridge
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight any customer service experience you have. We want to see how you've made connections with customers in the past and how you can bring that same energy to our team.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for genuine passion and commitment!
Tailor Your Application:Make sure to customise your application for this specific role. Mention how your skills align with the job description and why you’re excited about working with us. It shows you’ve done your homework and are genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at SE Trains Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you provided excellent service or resolved issues. Be ready to share specific examples that highlight your ability to create special connections with customers.
✨Understand the Role and Its Requirements
Familiarise yourself with the job description and the key responsibilities of a Customer Training Support Advisor. Make sure you can discuss how your skills align with the need for safety protocols, cleanliness, and customer engagement during your interview.
✨Prepare for Shift Patterns and Flexibility
Since the role involves varied shift patterns, be prepared to discuss your availability. Show that you’re flexible and willing to work weekends, bank holidays, and nights. This will demonstrate your commitment to the role and your understanding of the job's demands.
✨Show Enthusiasm for the Community Impact
Express your passion for creating a welcoming environment and making a positive impact in the community. Share why you believe customer service is important and how you can contribute to making every journey enjoyable for passengers.
