At a Glance
- Tasks: Help passengers, check tickets, and ensure a clean, safe environment at our stations.
- Company: Join Southeastern, one of Britain's busiest train operators with a commitment to community.
- Benefits: Enjoy a competitive salary, free travel, and a supportive work culture.
- Other info: Be part of a team recognised as a 'Great Place to Work' and grow your career.
- Why this job: Make a real difference in passenger journeys while developing your customer service skills.
- Qualifications: Proactive attitude, excellent communication skills, and some customer service experience required.
The predicted salary is between 25961 - 28197 £ per year.
We are seeking proactive people who express enthusiasm in improving our passengers\' experience. Your day to day duties may include dispatching trains, protecting company revenue through checking tickets, operating the automatic gates, helping passengers including those who may require extra assistance and ensuring the platforms and station are a clean and safe environment whilst maintaining a visible presence. This customer facing role involves all aspects of customer service, providing real time information, dealing with difficult conversations and complaints, pro-actively assisting passengers and ensuring all cleaning duties are completed in a thorough manner. As a Gateline member of staff you may spend your time:
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- conducting regular safety and security checks
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- some customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well
A bit about Southeastern
We\\\'re one of Britain\\\'s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It\\\'s about all the little moments that make a difference to their journey. It\\\'s also about making our railway a great place to work and our team one that represents the communities we serve. This is a journey we\\\'re fully committed to and we\\\'re proud to have been named a \\\'Great Place to Work\\\' at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
Salary
Salary £25,961 rising to £28,197 per annum plus £1,240 Regional Allowance plus free travel
Gateline team member in Royal Tunbridge Wells employer: SE Trains Ltd
Southeastern is an exceptional employer, dedicated to enhancing the passenger experience while fostering a supportive and inclusive work environment. With a strong commitment to employee growth, we offer comprehensive training and development opportunities, alongside competitive salaries and benefits such as free travel. Our recognition as a 'Great Place to Work' reflects our focus on teamwork, community representation, and ensuring that every team member feels valued and empowered in their role.
StudySmarter Expert Advice🤫
We think this is how you could land Gateline team member in Royal Tunbridge Wells
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SE Trains Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SE Trains Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Gateline team member in Royal Tunbridge Wells
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SE Trains Ltd:Your cover letter is your chance to shine! Tell us why you want to work at SE Trains Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SE Trains Ltd!
How to prepare for a job interview at SE Trains Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
