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For Companies At a Glance
- Tasks: Ensure trains run safely and on time while assisting passengers.
- Company: Join Southeastern, one of Britain's busiest train operators.
- Benefits: Competitive salary, free travel, and a supportive work environment.
- Why this job: Make a difference in passenger journeys and be part of a great team.
- Qualifications: Passion for customer service and excellent communication skills required.
- Other info: Full training provided; no railway experience needed.
The predicted salary is between 24151 - 26456 £ per year.
Overview
Our Station teams are made up of a variety of roles, including positions on our platforms and gatelines, in ticket offices, and general support across stations. On high-speed services we have Passenger Hosts. Depending on your role, you may spend your time on tasks such as dispatching trains, inspecting tickets, assisting passengers through gatelines, cleaning and tidying stations, answering questions, dealing with lost property, selling tickets, and conducting safety and security checks.
Responsibilities
- making sure trains are dispatched safely and on time from our platforms
- inspecting tickets and helping passengers get through our gatelines
- cleaning and tidying our stations
- answering passenger questions and helping them get where they need to be
- dealing with lost property
- selling tickets and promoting activities on our railway
- conducting regular safety and security checks
Training and requirements
Training Full training will be provided in this role, but the training is full-time Monday-Friday and all candidates are required to attend and pass this training for the role. You don\\\’t need railway experience to do this role. We\\\’re looking for people from all backgrounds to join our team. All you need is:
- a passion for making every passenger journey the best it can be
- excellent people and communication skills
- some customer service experience
- a proactive and positive attitude
- the ability to work well in a team
- the ability to handle challenging situations well
About Southeastern
We\\\’re one of Britain\\\’s busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 400,000 passengers and serving 180 stations. This is a journey we\\\’re fully committed to and we\\\’re proud to have been named a \\\’Great Place to Work\\\’ at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women. Our ways of working are what we expect of everyone at Southeastern. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.
Benefits and salary
Salary £24,151 rising to £26,456 pro rata per annum, plus regional allowance of £3,334 rising to £4,271 (dependent on location) pro rata per annum and free travel on South Eastern services.
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Customer Service Opportunities employer: SE Trains Ltd
Contact Detail:
SE Trains Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Opportunities
✨Tip Number 1
Get to know the company! Research Southeastern and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since customer service is all about communication, try role-playing scenarios with friends or family. This will help you feel more confident when dealing with real passengers and tricky situations.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even refer you for the job, which can give you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Southeastern team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Opportunities
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for making every passenger journey the best it can be. Share any experiences that highlight your love for customer service and how you enjoy helping others.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the role. Highlight your people skills and any relevant customer service experience to stand out.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon, so we can easily understand your qualifications and what you bring to the table.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at SE Trains Ltd
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of the Customer Service role. Familiarise yourself with tasks like dispatching trains, ticket inspection, and assisting passengers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role is all about customer service, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully handled challenging situations or provided outstanding service. This will highlight your proactive attitude and ability to work well in a team.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. Practice how you would handle situations like dealing with lost property or assisting a passenger in distress. This will showcase your problem-solving skills and your ability to stay calm under pressure, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or what a typical day looks like. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.