Content & Engagement Manager

Are you looking for a career where you can make a real difference in people's day? We are seeking a Content & Engagement Manager to join our team based from our Head Office in London Bridge (hybrid working). In this role you will lead how we listen to and engage our colleagues, bringing Southeastern's culture to life through powerful storytelling and meaningful insight. You will own our Employee Voice approach, combining high-quality digital content with robust engagement data to ensure colleagues feel heard, informed and valued. You will translate feedback into action, shaping clear communication and engagement plans that connect strategy to everyday experience.

What you'll do:

• Lead the Employee Voice strategy, producing engaging digital content that showcases diverse career journeys, social mobility stories and life across Southeastern.
• Own the end-to-end engagement survey process, including question design, launch planning and driving high participation.
• Analyse survey data to identify trends, heat maps and priority themes across functions.
• Translate complex insight into clear, visual reports for the People Team and Directors.
• Partner with HR Business Partners and leaders to facilitate focus groups and develop You Said, We Did action plans.
• Translate business strategy into short, meaningful campaigns across multiple media channels.
• Create engaging content and briefing materials for senior leaders to support team engagement.
• Review and challenge People & Culture workstreams to ensure messaging remains clear, current and aligned, including induction and training materials.

The experience you'll need:

• 2-4 years experience in Internal Communications, Employee Engagement or a brand-led HR role.
• Strong digital storytelling capability across video, blogs, podcasts and social platforms.
• Confident video editing skills (e.g. Canva, Adobe Premiere Rush) and excellent copywriting with a human tone of voice.
• Comfortable working with Excel and data visualisation tools to interpret engagement data.
• Experience managing the lifecycle of an annual engagement survey alongside ongoing campaigns.
• Skilled facilitator, able to navigate difficult conversations and uncover root causes of engagement challenges.
• Experience delivering internal campaigns and/or events.
• Familiar with employee engagement software and Content Management Systems.
• Degree in Communications, Marketing, Psychology or HR desirable, but strong portfolio equally valued.

As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.

Other things to know:

• This vacancy may close early if we receive a large number of applications. So, make sure you get yours in early.
• All offers of employment are subject to satisfactory references, a right to work verification, a basic criminal record check, and a pre-employment medical assessment. Work visa sponsorship isn't available for this role.
• If you applied but weren't successful in getting a similar role at Southeastern, please wait six months before applying again.

What you'll get in return:

• A final salary pension.
• 25 days annual leave allowance (plus bank holidays).
• Free rail travel across our networks.

A bit about Southeastern: We're one of Britain's busiest train operators, serving London, Kent and parts of East Sussex. We run over 1,700 trains a day, carrying more than 500,000 passengers and serving 180 stations. However, working on our railway is more than getting passengers from A to B. It's about all the little moments that make a difference to their journey. It's also about making our railway a great place to work. With a team that represents the communities we serve. This is a journey we're fully committed to and we're proud to have been named a Great Place to Work at the 2023 National Rail Awards and endorsed as a WORK180 Employer for Women.

Our ways of working are what we expect of everyone at Southeastern. They are powerful. Tiny moments, every day, from every one of us, add up to massive, positive change. Improving how it feels to work here and how it feels to travel with us. At the heart of everything we do, our Safeguarding Team works to keep our customers, colleagues, and the public safe by improving safeguarding measures and knowledge making sure everyone gets home safe, every day.