At a Glance
- Tasks: Lead and manage teams to ensure excellent customer experiences and safety compliance.
- Company: Dynamic transport company focused on customer satisfaction and safety.
- Benefits: Flexible hours, competitive pay, and opportunities for professional growth.
- Other info: Join a supportive workplace with a commitment to diversity and inclusion.
- Why this job: Make a real difference in customer service and team development in your community.
- Qualifications: Experience in multi-site management and strong interpersonal skills required.
The predicted salary is between 30000 - 40000 £ per year.
The role covers the Gillingham and Faversham area group and is an 18.5‑hour a week position comprising the following days: Wednesday, Thursday, Friday. You will also be expected to be on call on a rota basis of every 2 months.
Responsibilities
- Customer Focus
- Ensuring great customer experiences are considered in everything we do.
- Ensuring Event Plans are created for events in your area that may impact safety or crowding at stations, working with stakeholders to decide staffing levels required.
- Ensuring the rapid and effective response to incidents affecting customers, particularly with the KICC to implement the Service Disruption Procedure.
- Ensuring that gate lines are in operation to agreed compliance hours.
- Ensuring that ticket offices are opened as required by Schedule 17 and that ticket vending machine availability is delivered to ensure customer queuing times are within Charter targets.
- Ensuring compliance within Service Quality Regime targets for your area are adhered to and completed within agreed time frames.
- Delivering delay minutes within agreed forecasts.
- People Focus
- Leading by example with a 'Be on a 10' attitude, driving the culture through your teams.
- Coaching and developing Station Managers at all stations within the area group to create customer and safety focused teams and setting KPI's to improve performance and reduce subsidy.
- Managing staffing levels at stations within the area group and arranging recruitment and selection as appropriate to ensure effective resourcing of staff to minimise overtime and rest-day working.
- Ensuring regular check-ins with Station Managers and ensuring they are carrying out check-ins with their teams.
- Ensuring compliance to all company policies, procedures and processes are being met as well as carrying out disciplinaries and formal meetings where appropriate.
- Undertaking assessments and selection interviews for teams within your area group.
- Providing a safe workplace for all team members by developing and implementing strategies to reduce lost time injuries, sickness and assaults.
- Developing and maintaining productive working relationships with stakeholders across the business.
- Working with trade unions to develop harmonious and effective working relations, ensuring that quarterly meetings and health and safety walks are conducted throughout the performance year and actions recorded.
- Safety Focus
- Acting as a Fire Precautions Manager within your area group.
- Ensuring that relevant safety compliance and documentation is maintained and reviewed as required. These include but are not limited to:
- General safety arrangements
- Risk Assessments
- Asbestos management
- Control of substances hazardous to health (COSHH)
- Fire precautions
- First aid
- Local emergency planning
- Security arrangements
- Review of train dispatch plans
- Gate Line Compliance Document
- Provision and Use of Personal Protective Equipment
- Safety & security of visitors
- Workplace safety
- Environmental responsibilities
- Other Duties
- Carrying out regular financial and business reviews and implementing improvement plans where performance is not in line with objectives.
- Being prepared to carry out on‑call duties as required.
Qualifications
- You have a proven track record within a multi‑site management or area management position, leading by example in a fast‑paced environment, motivating and empowering others to reach organisational goals. (essential)
- You have strong stakeholder experience and are able to quickly build rapport and establish relationships with those around you at all levels. (essential)
- You are commercially aware with strong business awareness and can understand and apply commercial and financial principles. (essential)
- You have extensive experience of driving high performance to meet workforce productivity targets. (essential)
- You are confident and professional and can interact in a sensitive and effective way while having open, honest and productive conversations. (essential)
- You are a customer champion and have experience of creating a culture where great customer experience is paramount. (essential)
- You are agile with the ability to creatively adapt to moving demands and conditions. (essential)
- You have strong interpersonal skills, changing people's views and influencing decisions. (essential)
- You have a strong safety focus (essential) with comprehensive knowledge of Railway Operations Standards and Rules (desirable).
As proud members of the Armed Forces Covenant and Disability Confident Scheme, we will offer you an interview if you apply under these schemes and meet the minimum criteria for the role.
Area Manager in Brompton employer: SE Trains Ltd
As an Area Manager with us, you will thrive in a supportive and dynamic work environment that prioritises customer satisfaction and employee development. Our commitment to safety and compliance, combined with a culture of collaboration and respect, ensures that you will have the resources and opportunities to grow your career while making a meaningful impact in the Gillingham and Faversham area. Join us and be part of a team that values your contributions and fosters a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Area Manager in Brompton
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry. A friendly chat can give us insider info and might even lead to a referral. Don't be shy, people love sharing their experiences!
✨Tip Number 2
Prepare for the interview by researching the company culture and values. We want to show that we’re not just a good fit for the role, but also for the team. Tailor our answers to reflect how we align with their mission!
✨Tip Number 3
Practice makes perfect! Grab a mate and do some mock interviews. This helps us get comfortable with common questions and boosts our confidence. Plus, we can get feedback on our answers and body language.
✨Tip Number 4
Follow up after the interview! A quick thank-you email shows our appreciation and keeps us fresh in their minds. It’s a simple way to stand out and reiterate our enthusiasm for the role!
We think you need these skills to ace Area Manager in Brompton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Area Manager role. Highlight your experience in multi-site management and how you've led teams in fast-paced environments. We want to see how you can bring your unique skills to our team!
Showcase Your Customer Focus:Since customer experience is key for us, share specific examples of how you've improved customer satisfaction in previous roles. Whether it's through innovative event planning or effective incident response, let us know how you've made a difference!
Demonstrate Your Leadership Skills:We’re looking for someone who leads by example. Talk about your coaching and development experiences with teams, and how you've set KPIs to drive performance. Show us how you can inspire others to achieve their best!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where necessary and make sure your key achievements stand out. We appreciate straightforward communication, so let’s keep it simple and effective!
How to prepare for a job interview at SE Trains Ltd
✨Know Your Area Inside Out
Before the interview, make sure you’re familiar with the Gillingham and Faversham area. Understand the key stations, customer demographics, and any recent events that may have impacted operations. This knowledge will show your commitment and help you discuss how you can enhance customer experiences.
✨Demonstrate Your Leadership Style
Be ready to share specific examples of how you've led teams in the past. Highlight your 'Be on a 10' attitude and how you’ve motivated others to achieve their goals. Prepare to discuss your coaching methods and how you’ve developed high-performing teams in a fast-paced environment.
✨Safety First!
Given the safety focus of the role, be prepared to talk about your experience with safety compliance and risk assessments. Share examples of how you've implemented safety strategies and ensured a safe workplace for your team. This will demonstrate your commitment to maintaining high safety standards.
✨Build Rapport with Stakeholders
Since strong stakeholder relationships are crucial, think of instances where you've successfully built rapport with various stakeholders. Be ready to discuss your approach to collaboration and how you’ve navigated challenges while maintaining effective working relationships.
