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For Companies At a Glance
- Tasks: Build and nurture strong client relationships in the freight forwarding sector.
- Company: Join a leading global logistics provider with a supportive team culture.
- Benefits: Enjoy competitive salary, 25 days holiday, private medical cover, and more.
- Why this job: Focus on relationship management without the pressure of chasing new business.
- Qualifications: Experience in freight forwarding and excellent communication skills required.
- Other info: Flexible working options and great career growth opportunities await you.
The predicted salary is between 36000 - 60000 £ per year.
A leading logistics provider is looking for a relationship-focused freight forwarding professional who thrives on nurturing partnerships rather than chasing new targets. This is a unique opportunity to take ownership of an existing portfolio, ensuring excellent service and sustainable growth without the stress of “hunting” for business. Join a respected global logistics business in Southampton where the team is friendly, supportive, and committed to delivering the best for every client.
Role Impact
In this role, you will be the bridge between our operations and our customers. Working closely with the Commercial Director, you will take charge of newly won clients and become their trusted day‑to‑day contact. Your impact will be measured by client retention and satisfaction. You will combine commercial awareness with a personal touch, solving problems, managing rates, and identifying opportunities to add value to established relationships.
Key Responsibilities
- Relationship Management: Build and maintain strong connections with customers at all levels, acting as their primary advocate within the business.
- Commercial Ownership: Update rate sheets and tariffs, ensuring commercial decisions are smart and profitable.
- Performance Monitoring: Track KPIs and customer deliverables to ensure we are always meeting expectations.
- Operational Liaison: Collaborate daily with the operations team to ensure smooth service delivery and quick problem resolution.
- Analysis & Reporting: Produce reports, review customer data, and support with debtor management.
- Engagement: Attend customer visits and internal meetings to keep relationships active and healthy.
Skills and Experience
- Industry Experience: Previous experience in freight forwarding or logistics is essential to understand the unique needs of our clients.
- Communication: A natural communicator who builds trust quickly and enjoys interacting with people.
- Commercial Awareness: Comfortable working with data, rates, and administration while keeping an eye on the bigger commercial picture.
- Problem Solving: A proactive approach to resolving queries and ensuring client satisfaction.
- Technical Skills: Confident using MS Office and managing data.
- Mobility: A full UK driving licence is required for client visits.
Salary & Benefits
- Salary: Competitive salary package.
- Leave: 25 days holiday + Enhanced family leave.
- Health & Wellbeing: Private Medical Cover, Employee Assistance Programme (EAP), and Eye Tests.
- Financial Security: Pension scheme and Death in Service (4x salary).
- Bonuses: Discretionary bonus scheme and Christmas thank-you vouchers.
- Lifestyle: Cycle to Work Scheme and Free Parking.
- Flexibility: Office-based role with potential for hybrid working.
How to Apply
If you are ready to move away from either day‑to‑day operations or new business development and focus on what you do best—building great relationships—we want to hear from you. Please apply with your CV and we will be in contact to discuss your application. Confidentiality guaranteed.
Strategic Account Manager – Freight Forwarding in Southampton employer: SDW Recruitment Ltd
Contact Detail:
SDW Recruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Account Manager – Freight Forwarding in Southampton
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This will help you connect with the team during interviews and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the job. Plus, it could give you an edge if they refer you!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences align with the role's focus on relationship management and problem-solving. Practise your answers so you can showcase your skills confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Strategic Account Manager – Freight Forwarding in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects your experience in freight forwarding and relationship management. Highlight specific achievements that showcase your ability to nurture partnerships and deliver excellent service.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re passionate about building relationships in logistics. Share a story or example that demonstrates your communication skills and problem-solving abilities.
Showcase Your Commercial Awareness: In your application, mention any experience you have with managing rates and understanding customer needs. We want to see how you can combine commercial insight with a personal touch.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at SDW Recruitment Ltd
✨Know Your Clients
Before the interview, research the company’s existing clients and their needs. Understanding their portfolio will help you demonstrate how you can nurture these relationships effectively.
✨Showcase Your Communication Skills
Prepare examples of how you've built trust and rapport with clients in the past. Be ready to discuss your approach to relationship management and how you handle difficult conversations.
✨Demonstrate Commercial Awareness
Brush up on your knowledge of freight forwarding rates and tariffs. Be prepared to discuss how you would manage these aspects while ensuring profitability for the company.
✨Problem-Solving Mindset
Think of specific instances where you’ve successfully resolved client issues. Highlight your proactive approach and how it led to improved client satisfaction and retention.
