At a Glance
- Tasks: Manage returns processing and liaise with customers for Samsung UK operations.
- Company: Join a leading tech giant, Samsung Electronics, in a dynamic role.
- Benefits: Enjoy 25 days leave, performance bonuses, and private medical insurance.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Be part of a team that ensures smooth logistics and customer satisfaction.
- Qualifications: GCSEs required; further education in logistics or business is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Execute Reverse Flow Logistic Return processing and administrative tasks for Samsung Electronics UK operations for UK and Ireland. Liaise with external and internal customers to ensure the Samsung Standard Return Policy is enforced and managed accordingly. Raise return collections from Samsung Retail customers and follow the return through to acceptance or rejection at the warehouse. Liaise with Samsung Finance team to support with the return credits and debits.
Key Responsibilities
- Raise Technical Return Collections for SEUK Retail Customers via Samsung System NERP
- Follow SEUK Return Policy and discuss requirements needed to support raising Return collections
- Organise and liaise with LSP and Retailers for regular collections
- Resolve return warehouse discrepancies with LSP and customers, with SEUK support if required
- Manage customer accounts to ensure collections follow through to credit and support financial debits
- Maintain regular contact with SEUK Finance team to resolve debit and credit queries
- Resolve POD queries for rejected delivery stock for Finance
- Raise Commercial returns for failed deliveries and logistic errors
- Support return lead-time management function
Requirements
- Minimum secondary education (GCSEs or equivalent), including English and Mathematics
- Further education (A-Level, NVQ Level 2/3, or equivalent) in Logistics, Supply Chain, Business Administration or a related field is desirable
- Basic IT literacy (e.g. Excel, data entry systems) preferred
- Any certification or training in warehouse operations, inventory control, or returns processing is advantageous
- Good communication skills for external customer interaction and internal customers and LSP members
- Good organisational skills with a high level of attention to detail
- Administrative roles: Customer Service Interactions, Excel and Outlook (MS Office experience), Microsoft Teams, SAP System experience (desired)
Benefits
- 25 days annual leave
- Up to 15% discretionary performance-based bonus per annum (following successful completion of probation period)
- Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
- Permanent Health Insurance
- Private Medical Insurance (starting from grade CL2-III)
- 4× Life Assurance £35 per month
- Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.
Returns Administrator, Chertsey (1-Year Fix-term Contract) employer: SDSE
At Samsung Electronics UK, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Chertsey that fosters growth and collaboration. Our commitment to employee development is reflected in our comprehensive benefits package, including generous annual leave, performance-based bonuses, and flexible benefits that cater to your personal needs. Join us to be part of a forward-thinking team where your contributions are valued and you can thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Returns Administrator, Chertsey (1-Year Fix-term Contract)
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and supply chain field, especially those who work at Samsung or similar companies. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Brush up on the Samsung Standard Return Policy and be ready to discuss how you would handle return discrepancies. Show them you’re the go-to person for problem-solving!
✨Tip Number 3
Don’t forget to showcase your IT skills! Be ready to talk about your experience with Excel and any systems you've used. If you’ve got SAP experience, flaunt it – it’s a big plus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Returns Administrator, Chertsey (1-Year Fix-term Contract)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Returns Administrator role. Highlight any relevant experience in logistics, customer service, or administration that aligns with the job description. We want to see how your skills fit into our world!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role at StudySmarter. Mention specific examples of your past experiences that relate to the responsibilities listed in the job description.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure to showcase your communication skills in your application. We love candidates who can express themselves clearly and effectively, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at SDSE
✨Know Your Stuff
Make sure you understand the Reverse Flow Logistic Return process and the Samsung Standard Return Policy. Brush up on your knowledge of logistics and supply chain management, as well as any relevant software like Excel or SAP. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with both internal teams and external customers, practice articulating your thoughts clearly. Think of examples where you've successfully resolved issues or communicated effectively in previous roles. This will demonstrate your ability to handle customer interactions and collaborate with colleagues.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might want to share specific instances where your attention to detail made a difference in your work. This is crucial for managing return collections and resolving discrepancies, so make it clear that you can keep everything in check.
✨Prepare Questions
Have a few thoughtful questions ready about the role and the company. This shows your genuine interest and helps you assess if the job is the right fit for you. Ask about the team dynamics, challenges they face in returns processing, or how success is measured in this position.
