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For Companies At a Glance
- Tasks: Handle inbound calls and emails, build customer relationships, and provide solutions.
- Company: Join SDS London, a leading Architectural Ironmongery specialist with over 35 years of experience.
- Benefits: Earn from £28,000, enjoy weekdays off, and receive full training and career development.
- Why this job: Develop your skills in a supportive environment while making a real impact on customer satisfaction.
- Qualifications: Confident communicator with a positive attitude; sales or customer service experience is a plus.
- Other info: Friendly office culture with clear paths for career growth and valued input.
The predicted salary is between 28000 - 39200 £ per year.
From £28,000 - Wimbledon Park, London
The Role
Do you want a role where your phone skills genuinely open doors, build confidence, and lead to real career progression? Are you looking for a stable, weekday role where you’re supported, trained, and trusted to do a great job? If so, we have an exciting opportunity for you. This Telephone Customer Service & Sales Advisor role is ideal if you enjoy speaking with people, solving problems and seeing the results of your work every day. You won’t be chasing cold leads. Instead, you’ll handle inbound enquiries, build long-term customer relationships and develop specialist knowledge that sets you apart in the market. You will be based in our Wimbledon Park office and become a key point of contact for customers. This role gives you structure, clear hours and the chance to grow your skills in a specialist industry, with full training from day one. If you want a role that develops your skills, supports your growth and rewards your effort, apply now and take the next step with SDS London.
Key Responsibilities:
- Handling inbound telephone and email enquiries in a professional and friendly manner
- Processing customer orders accurately and efficiently
- Providing advice and practical solutions, with support from in-house experts
- Supporting customers with after-sales queries
- Building strong, long-term relationships with existing clients
The Company
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
The Benefits
- Salary from £28,000 per annum.
- Monday to Friday working hours, 9am–5pm.
- 22 days holiday, increasing with service.
- Pension and life insurance.
- Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within your first three months.
- Clear development routes through Levels 1 and 2 of the Diploma course.
- A friendly, supportive office where your input is valued.
The Person
- Confident, professional, and customer-focused.
- Clear and friendly telephone manner.
- Comfortable working in a busy office setting.
- Positive attitude and motivated to achieve results.
- Interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
- Fluent spoken English.
- Lives within a reasonable commuting distance.
- Previous experience in sales, customer service, or telesales is desirable, along with a willingness to learn product knowledge.
Telephone Customer Service & Sales Advisor employer: SDS London Ltd
Contact Detail:
SDS London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service & Sales Advisor
✨Tip Number 1
Get to know the company before your interview! Research SDS London, their products, and their values. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound enquiries, try role-playing with a friend or family member. Focus on being friendly, professional, and clear in your communication.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and eager to learn more about the role and the company. Think about what you want to know regarding training and career progression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Telephone Customer Service & Sales Advisor
Some tips for your application 🫡
Show Off Your Phone Skills: Since this role is all about handling calls, make sure to highlight your phone skills in your application. Share any experiences where you’ve successfully managed customer interactions or solved problems over the phone.
Be Personable and Professional: We love a friendly vibe! When writing your application, let your personality shine through while maintaining professionalism. Use a warm tone that reflects how you’d interact with customers.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention your interest in interior design or architectural ironmongery if you have it, as it shows you’re genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our friendly team at SDS London!
How to prepare for a job interview at SDS London Ltd
✨Know Your Stuff
Before the interview, make sure you research SDS London and their products. Understanding architectural ironmongery will not only impress your interviewers but also help you answer questions more confidently.
✨Practice Your Phone Skills
Since this role heavily relies on telephone communication, practice speaking clearly and professionally. You could even do mock calls with a friend to get comfortable handling inquiries and providing solutions.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you’ve successfully handled customer queries or built relationships. This will demonstrate your customer-focused attitude and problem-solving skills, which are crucial for this role.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how success is measured in the role. This shows your genuine interest in the position and helps you understand if it’s the right fit for you.
