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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join SDS London, a top architectural ironmongery specialist with 35 years of experience.
- Benefits: Enjoy 22 days holiday, pension, life insurance, and full training opportunities.
- Why this job: Great chance to develop skills in a supportive team without cold calling!
- Qualifications: Looking for confident communicators with a positive attitude and customer focus.
- Other info: Ideal for those interested in interior design or property refurbishment.
The predicted salary is between 16800 - 28000 £ per year.
Do you have a confident and professional telephone manner? Do you enjoy helping customers and providing excellent service? SDS London is a well-established Employee-Owned Architectural Ironmongery specialist with over 35 years of experience. We support trade and retail customers across the UK and Europe, helping to deliver high-profile construction projects.
We’re looking for a Telephone Customer Service & Sales Advisor to join our friendly team who will work Monday – Friday | 9am – 5pm. You’ll be the first point of contact for our customers, handling enquiries, processing orders, and ensuring they receive outstanding service. This is an inbound sales and customer service role – no cold calling required! If you’re a great communicator who enjoys working with customers, we’d love to hear from you!
Key Responsibilities:- Answering phone and email enquiries promptly and professionally.
- Processing customer orders and assisting with after-sales support.
- Advising customers on product solutions (with expert guidance available).
- Building strong relationships with new and existing clients.
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
Benefits:- 22 days holiday (increasing with service), pension & life insurance.
- Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within three months.
- Future opportunities to progress to Levels 1 & 2 of the Diploma course.
- Professional, confident, and customer focused.
- Excellent telephone manner and communication skills.
- Self-motivated with a positive attitude.
- Able to work efficiently in a fast-paced environment.
- An interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
- Fluent in spoken English.
- Must live within a reasonable commuting distance of Wimbledon Park.
- Previous experience in sales, customer service, or telesales is desirable.
- A proven track record in sales would be an advantage.
- Willingness to learn and develop product knowledge.
Telephone Customer Service & Sales Advisor employer: SDS London Ltd
Contact Detail:
SDS London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service & Sales Advisor
✨Tip Number 1
Familiarise yourself with the architectural ironmongery industry. Understanding the products and services offered by SDS London will help you engage more effectively with customers and demonstrate your interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on a confident and professional telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer enquiries smoothly.
✨Tip Number 3
Research common customer service challenges in the sales sector. Being prepared with solutions or strategies for typical issues can set you apart during the interview process and show your proactive approach.
✨Tip Number 4
Network with current or former employees of SDS London if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
We think you need these skills to ace Telephone Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you handled enquiries or processed orders, as this aligns with the responsibilities of the Telephone Customer Service & Sales Advisor position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and customer-focused attitude. Mention your interest in architectural ironmongery and how your background makes you a great fit for SDS London.
Highlight Relevant Skills: In your application, specifically mention your excellent telephone manner and ability to build relationships with clients. These are key attributes for the role, so make sure they stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at SDS London Ltd
✨Show Off Your Communication Skills
Since this role heavily relies on effective communication, practice articulating your thoughts clearly. Be prepared to demonstrate your telephone manner during the interview by speaking confidently and professionally.
✨Know the Company and Its Products
Research SDS London and their offerings in architectural ironmongery. Understanding their products will not only impress the interviewers but also help you answer questions about how you can assist customers effectively.
✨Prepare for Customer Scenarios
Think of common customer service scenarios you might encounter in this role. Prepare responses that showcase your problem-solving skills and ability to build relationships with clients, as these are key aspects of the job.
✨Express Your Willingness to Learn
Highlight your eagerness to learn about the industry and the products. Mention any relevant interests, such as interior design or property refurbishment, to show that you’re genuinely interested in the field.
