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- Tasks: Be the friendly voice for customers, handling enquiries and processing orders.
- Company: Join SDS London, a top architectural ironmongery specialist with 35 years of experience.
- Benefits: Enjoy 22 days holiday, pension, life insurance, and full training opportunities.
- Why this job: Great chance to develop skills in a supportive team without cold calling!
- Qualifications: Looking for confident communicators with a positive attitude and customer focus.
- Other info: Ideal for those interested in interior design or property refurbishment.
The predicted salary is between 16800 - 28000 £ per year.
Do you have a confident and professional telephone manner? Do you enjoy helping customers and providing excellent service? SDS London is a well-established Employee-Owned Architectural Ironmongery specialist with over 35 years of experience. We support trade and retail customers across the UK and Europe, helping to deliver high-profile construction projects.
We’re looking for a Telephone Customer Service & Sales Advisor to join our friendly team who will work Monday – Friday | 9am – 5pm. You’ll be the first point of contact for our customers, handling enquiries, processing orders, and ensuring they receive outstanding service. This is an inbound sales and customer service role – no cold calling required!
If you’re a great communicator who enjoys working with customers, we’d love to hear from you!
Key Responsibilities:- Answering phone and email enquiries promptly and professionally.
- Processing customer orders and assisting with after-sales support.
- Advising customers on product solutions (with expert guidance available).
- Building strong relationships with new and existing clients.
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
Benefits:- 22 days holiday (increasing with service), pension & life insurance.
- Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within three months.
- Future opportunities to progress to Levels 1 & 2 of the Diploma course.
- Professional, confident, and customer focused.
- Excellent telephone manner and communication skills.
- Self-motivated with a positive attitude.
- Able to work efficiently in a fast-paced environment.
- An interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
- Fluent in spoken English.
- Must live within a reasonable commuting distance of Wimbledon Park.
- Previous experience in sales, customer service, or telesales is desirable.
- A proven track record in sales would be an advantage.
- Willingness to learn and develop product knowledge.
Telephone Customer Service & Sales Advisor employer: SDS London Ltd
Contact Detail:
SDS London Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service & Sales Advisor
✨Tip Number 1
Familiarise yourself with the architectural ironmongery industry. Understanding the products and services offered by SDS London will help you engage more effectively with customers and demonstrate your interest in the role.
✨Tip Number 2
Practice your telephone communication skills. Since this role heavily relies on a confident and professional telephone manner, consider role-playing scenarios with friends or family to enhance your ability to handle customer enquiries smoothly.
✨Tip Number 3
Research common customer service challenges and solutions. Being prepared with strategies to address potential issues can set you apart during the interview process and show your proactive approach to customer satisfaction.
✨Tip Number 4
Network with current or former employees of SDS London if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Telephone Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales. Emphasise any previous roles where you demonstrated excellent communication skills and a professional telephone manner.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships with clients. Mention specific examples of how you've successfully handled customer enquiries or processed orders in the past.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as your ability to work in a fast-paced environment, your self-motivation, and your interest in architectural ironmongery or interior design.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at SDS London Ltd
✨Showcase Your Communication Skills
Since this role requires excellent telephone manners, practice speaking clearly and confidently. Prepare to demonstrate your ability to handle customer enquiries effectively during the interview.
✨Research the Company
Familiarise yourself with SDS London and its services. Understanding their history and what they offer will help you answer questions more effectively and show your genuine interest in the company.
✨Prepare for Common Scenarios
Think about potential customer scenarios you might encounter in the role. Be ready to discuss how you would handle difficult customers or tricky enquiries, showcasing your problem-solving skills.
✨Express Your Willingness to Learn
Highlight your eagerness to develop product knowledge and grow within the company. Mention any relevant interests, such as interior design or architectural ironmongery, to show you’re a good fit for the role.
