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- Tasks: Support the Contract Support Manager and ensure smooth operations in a busy call center.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Enjoy a structured work schedule with a 30-minute lunch break and a supportive work environment.
- Why this job: Gain valuable experience in customer service and administration while working with skilled professionals.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Work hours are Monday to Friday, 07:00 - 17:00, perfect for balancing school or college.
The predicted salary is between 30000 - 42000 £ per year.
40 hours per week Shifts between 07:00 -17:00 Monday – Friday with 30-minute lunch break Responsibilities & Duties * To support the Contract Support Manager in the management of the Corporate Account / Call Centre ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered. * To receive and handle customer service and breakdown calls to a high professional standard * To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor * To liaise with engineer/contractors with regards to parts required and to order said parts where necessary * To provide written and verbal customer updates for prolonged repairs and outstanding jobs * To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant * To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI’s * To ensure the Contractual compliance KPI’s are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors. * To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers. * To ensure all fleet management & equipment records are kept up to date via the Service Geeni syste…
Technical Administrator employer: SDR
Contact Detail:
SDR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Administrator
✨Tip Number 1
Familiarize yourself with the Service Geeni system, as it's a crucial part of the role. Understanding how to input jobs and manage data will give you a significant advantage during the interview.
✨Tip Number 2
Brush up on your customer service skills. Since you'll be handling customer calls and updates, demonstrating your ability to communicate effectively and professionally will set you apart.
✨Tip Number 3
Research the company’s contract compliance KPIs. Showing that you understand these metrics and how they impact the business will demonstrate your commitment to the role.
✨Tip Number 4
Prepare examples from your past experience where you've successfully managed administrative tasks or supported a team. This will help illustrate your capability to handle the responsibilities outlined in the job description.
We think you need these skills to ace Technical Administrator
Some tips for your application 🫡
Understand the Role: Make sure you fully understand the responsibilities and duties of a Technical Administrator. Highlight your relevant experience in customer service, administration, and any technical skills that align with the job description.
Tailor Your CV: Customize your CV to reflect the skills and experiences that are most relevant to the position. Emphasize your ability to manage customer service calls, handle administrative tasks accurately, and work with systems like Service Geeni.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past work that demonstrate your ability to meet the job's requirements, such as managing contracts or liaising with engineers.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that all information is clear and concise. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at SDR
✨Understand the Role
Make sure you have a clear understanding of the responsibilities and duties listed in the job description. Familiarize yourself with the Service Geeni system and how it relates to customer service and breakdown calls.
✨Showcase Your Communication Skills
Since the role involves liaising with engineers and providing customer updates, be prepared to demonstrate your communication skills. Share examples from your past experiences where you effectively communicated complex information to different stakeholders.
✨Highlight Your Organizational Abilities
The position requires managing multiple tasks and ensuring compliance with KPIs. Be ready to discuss how you prioritize tasks and manage your time effectively, especially in high-pressure situations.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to handling customer service issues or breakdown calls, and think about how you would ensure the smooth running of operations in those situations.
