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- Tasks: Support the Contract Support Manager and ensure top-notch customer service in a busy call center.
- Company: Join a dynamic team focused on delivering exceptional service to corporate clients.
- Benefits: Enjoy a structured work schedule with a 30-minute lunch break, Monday to Friday.
- Why this job: Be part of a supportive environment where your contributions directly impact customer satisfaction.
- Qualifications: No specific qualifications required; just bring your enthusiasm and willingness to learn!
- Other info: Opportunity for growth and development within the company.
The predicted salary is between 28800 - 43200 £ per year.
40 hours per week Shifts between 07:00 -17:00 Monday – Friday with 30-minute lunch break Responsibilities & Duties * To support the Contract Support Manager in the management of the Corporate Account / Call Centre ensuring the smooth running of the facility to enable the highest levels of customer service to be delivered. * To receive and handle customer service and breakdown calls to a high professional standard * To input jobs received from the customer into the Service Geeni system and to prioritise and assign to an engineer/contractor * To liaise with engineer/contractors with regards to parts required and to order said parts where necessary * To provide written and verbal customer updates for prolonged repairs and outstanding jobs * To monitor the accuracy of job information including parts, labour and engineers notes on the Service Geeni and associated system update where relevant * To ensure there is daily monitoring of VORs, Servicing & Work In progress to maintain compliance with contract KPI’s * To ensure the Contractual compliance KPI’s are being met through effective management of the Thorough Inspection provider and other relevant sub-contractors. * To ensure the highest level of accuracy with all administration tasks, other information & documents provided to Corporate Account Customers. * To ensure all fleet management & equipment records are kept up to date via the Service Geeni system * To support the Corporate Account management team where required with fleet management data and other administration tasks as appropriate. * To ensure all customer feedback is documented * To visit factory / HQ as required
Service Coordinator employer: SDR
Contact Detail:
SDR Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Coordinator
✨Tip Number 1
Familiarize yourself with the Service Geeni system, as it's a crucial part of the role. Understanding how to input jobs and manage data efficiently will give you an edge during the interview.
✨Tip Number 2
Highlight your experience in customer service and any relevant call center experience. Be ready to share specific examples of how you've handled customer inquiries or breakdown calls effectively.
✨Tip Number 3
Demonstrate your organizational skills by discussing how you prioritize tasks and manage multiple responsibilities. This is key for ensuring compliance with contract KPIs and maintaining smooth operations.
✨Tip Number 4
Prepare to discuss your communication skills, both written and verbal. You'll need to provide updates to customers and liaise with engineers, so showcasing your ability to convey information clearly is essential.
We think you need these skills to ace Service Coordinator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Coordinator position. Understand the responsibilities and duties outlined, as this will help you tailor your application to highlight relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service, administration, or coordination roles. Use specific examples that demonstrate your ability to manage tasks effectively and provide excellent customer service.
Showcase Your Skills: Mention skills that are crucial for the role, such as communication, organization, and proficiency with systems like Service Geeni. Provide examples of how you've used these skills in past positions to achieve positive outcomes.
Craft a Strong Cover Letter: Write a personalized cover letter that addresses the hiring manager. Explain why you are interested in the Service Coordinator position and how your background makes you a great fit for the team. Be sure to convey your enthusiasm for delivering high levels of customer service.
How to prepare for a job interview at SDR
✨Understand the Role
Make sure you have a clear understanding of the Service Coordinator role and its responsibilities. Familiarize yourself with the tasks mentioned in the job description, such as managing customer service calls and liaising with engineers. This will help you demonstrate your knowledge during the interview.
✨Showcase Your Communication Skills
Since the role involves providing updates to customers and coordinating with engineers, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved issues or improved processes. The interviewer will be looking for your ability to handle breakdown calls and prioritize tasks efficiently.
✨Familiarize Yourself with Relevant Systems
If possible, learn about the Service Geeni system or similar software used in service coordination. Showing that you are tech-savvy and willing to learn new systems can set you apart from other candidates.
