Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve tech issues via phone, email, and face-to-face support.
- Company: Join a well-established IT Support company in Cambridge with a strong reputation.
- Benefits: Enjoy a collaborative work environment and opportunities for professional growth.
- Why this job: Perfect for tech enthusiasts who love problem-solving and customer interaction.
- Qualifications: Previous experience in IT support and strong communication skills are essential.
- Other info: Ideal for those looking to develop their technical skills in a supportive team.
IT Support Engineer required by a well-established IT Support company based in Cambridge. You must have good customer service skills and IT knowledge to join their existing team. Purpose of the Job * Supporting internal and external customers with their technical issues over the telephone, via email and face to face * A general technical; understanding of Network Servers & Support * Skill set mostly Microsoft Packages, Server, Software, Hardware, Office 365, Active Directory, TCP/IP, DHCP, Firewall & VOIP would be desirable. Skills required * Desktop Support of Windows 10/11 in a Windows 2000 Active Directory environment routers & firewalls, Exchange, Microsoft Office 2000, Internet Explorer and printing. Users are supported both over the phone and in person at the head office and at various sites. The ideal candidate needs to demonstrate * Technical experience and has worked in this type of role previously. * Ability to diagnose faults and solve technical issues * Support existing customers * Develop relationships with customer and deploy projects * Excellent communication skills, both written & verbal * Understanding of web technologies, databases, cloud technologies Keywords: IT Support, IT Support Technician, 1st Line Support, 2nd Line Support, 1st Line Support Technician, 2nd Line Support Technician, Service Desk Analyst, Helpdesk Support, Windows Desktop Support, Microsoft Office, Microsoft Exchange, Windows Server, Windows 7/10/11, Active Directory (AD), DHCP, DNS, Routing, Customer Service, Microsoft Office 365, Networking, Routers, Firewalls, Troubleshooting, VMWare, Hyper-V, Azure, SQL, PowerShell, Visual Studio, MCSA, MCSE, MCITP, MCDST, MTA IT Support Engineer – Cambridge
IT Support Engineer employer: SDL Solutions Limited
Contact Detail:
SDL Solutions Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Active Directory, Office 365, and TCP/IP. Having hands-on experience or relevant certifications can significantly boost your confidence during interviews.
✨Tip Number 2
Practice your customer service skills by engaging in role-playing scenarios. Being able to effectively communicate technical solutions to non-technical users is crucial for this role, so consider practicing with friends or family.
✨Tip Number 3
Network with current IT Support professionals on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, which can increase your chances of landing an interview.
✨Tip Number 4
Prepare for common technical troubleshooting questions that may come up during the interview. Being able to demonstrate your problem-solving process will show your potential employer that you are capable of handling real-world issues.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in IT support roles. Mention specific technical skills such as troubleshooting Windows 10/11, working with Active Directory, and familiarity with Microsoft Office packages.
Showcase Customer Service Skills: Since the role requires excellent customer service skills, include examples of how you've successfully supported customers in the past, whether over the phone, via email, or in person.
Tailor Your CV: Customize your CV to reflect the job description. Use keywords from the listing, such as 'network servers', 'firewalls', and 'VOIP', to ensure your application stands out to recruiters.
Craft a Strong Cover Letter: Write a cover letter that not only outlines your technical skills but also your passion for helping others solve their IT issues. Make it personal and show your enthusiasm for the role and the company.
How to prepare for a job interview at SDL Solutions Limited
✨Showcase Your Technical Skills
Be prepared to discuss your technical experience in detail. Highlight your familiarity with Microsoft packages, Active Directory, and troubleshooting techniques. Providing specific examples of past issues you've resolved can demonstrate your capability.
✨Demonstrate Customer Service Excellence
Since the role requires strong customer service skills, be ready to share experiences where you successfully assisted customers. Emphasize your communication skills and how you build relationships with clients.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Practice responding to hypothetical scenarios related to IT support, such as diagnosing a network issue or handling a difficult customer situation.
✨Research the Company
Familiarize yourself with the company’s services and values. Understanding their approach to IT support will help you align your answers with their expectations and show your genuine interest in the position.
