Leeds Branch Operations Manager

Position Overview

Leeds Branch Operations Manager at SDL Car Parts

SDL Car Parts is looking for an experienced and eager Branch Operations Manager to support the Branch Manager in the Operations Department at our Leeds branch.

Each working week consists of 45 hours, 5 days of 8.5 hours Monday to Friday, with an additional 5 hours on alternate Saturdays. You are entitled to a 30‑minute meal break.

Key Accountabilities

• Lead, coach and develop the warehouse operatives, drivers, logistic supports and coordinators.
• Manage resource requirements for the branch.
• Manage all warehouse operations using the warehouse management system ensuring that received stock is put away and efficiently stored to meet customer need.
• Ensure the delivery of customer orders evaluating adherence to SLAs.
• Problem‑solve operational issues to mitigate risk to service disruption.
• Process returns/warranties in accordance with company procedure.
• Undertake warehouse operations or logistics tasks if required.
• Daily checks of delivery vehicles and preventative maintenance.
• Monitor and replenish fuel levels for the branch.
• Undertake employee performance reviews, check‑ins and handle grievance proceedings.

Additional Responsibilities

• Be the operations representative for the branch.
• Escalate issues to the Branch Manager or other stakeholders.
• Support the Branch Manager to implement best practice to achieve branch KPI’s and company growth.
• Maintain adherence to company health, safety, environmental and quality standards and keep procedures in line with the company management system and other regulatory standards.
• Promote company values and a culture of continuous improvement.
• Perform ad‑hoc duties as required.

Essential Experience

• Experience of leading, developing and coaching operational teams in a fast‑paced environment.
• Ability to analyse data and implement appropriate solutions to satisfy business need. Experience in a customer‑service focused environment.
• Experience representing the company and team on behalf of internal and external customers.

Desirable skills

• Working knowledge of warehouse stock management systems and processes.
• Leadership and management qualification (CMI/ILM or similar).
• Level 3 in warehousing management.

Professional Skills

• Outstanding communication and interpersonal skills.
• Excellent organisational skills including the ability to prioritise.
• Ability to work under pressure and adapt to changing environments while maintaining composure.
• Excellent attention to detail.
• Results‑driven and focused with problem‑solving aptitude.
• Competent with Microsoft Office 365.

Job Types

Full‑time, Temporary, Fixed‑term contract

Benefits

• Pension scheme and 3% contributions after 3 months service
• Staff discount in our shops
• Access to a health cash plan after successful probation where you can claim back money on dental and optician appointments
• Access to a benefits portal and many online discounts with major retailers, restaurants, local attractions, cinema tickets, holiday discounts, and much more
• Discounted gym memberships
• A death‑in‑service scheme
• 24‑hour employee advice and info line
• Access to a 24/7 phone line for doctors’ advice, and an expert second opinion service
• Bonus schemes
• Long‑service holidays
• Company branded uniform

Experience Requirements

• People Management and Leadership: 1 year (required)
• Microsoft Office (Especially Excel): 1 year (preferred)

Work Authorisation

United Kingdom (required)

Salary

Up to £35,000

Recruitment

SDL Car Parts are working with AKA The Recruitment Specialists Ltd exclusively to cover all recruitment needs. If your CV matches the requirements, AKA Recruitment will be in touch to discuss the role with you.

For further details, please email sdl@a-ka.co.uk or contact 01924 495 066.