At a Glance
- Tasks: Coordinate and schedule maintenance works for engineers and subcontractors while managing client communications.
- Company: Respected M&E contractor in Bedford with a strong reputation for quality services.
- Benefits: Competitive salary, pension, ongoing training, and career progression opportunities.
- Other info: Stable business with a secure pipeline of repeat clients.
- Why this job: Join a supportive team and make a real impact in service delivery.
- Qualifications: Strong organisational skills, communication abilities, and experience in coordination.
The predicted salary is between 25000 - 30000 € per year.
About Us
We are a well-established and respected Bedford based M&E contractor with a strong reputation for delivering high-quality mechanical and electrical services across both commercial and domestic sectors. Working with schools, colleges, universities, academies, public-sector organisations, commercial clients, and domestic customers, we provide planned maintenance, reactive call-outs, installations, refurbishments, and plant upgrades.
Due to continued growth, we are looking for an organised and proactive Service Coordinator to join our team and support the smooth delivery of our service and maintenance operations.
The Role
As a Service Coordinator, you will play a key role in managing the day-to-day coordination of engineers, subcontractors, suppliers, and client communications across a variety of commercial and domestic service contracts. You will be responsible for scheduling works, responding to client enquiries, ensuring service visits are completed efficiently, and maintaining high levels of customer service throughout. This role would suit someone with strong organisational skills and excellent communication abilities.
Key Responsibilities
- Coordinating and scheduling reactive and planned maintenance works for engineers and subcontractors.
- Managing incoming service requests from commercial and domestic clients.
- Liaising with clients, tenants, suppliers, and site contacts to arrange appointments and access.
- Monitoring engineer attendance, job progress, and completion status.
- Raising purchase orders and assisting with material coordination where required.
- Updating internal systems with service reports, job notes, certificates, and completion records.
- Assisting with quotation follow-ups and small works coordination.
- Ensuring all documentation is completed accurately and maintained in line with company procedures.
- Handling client queries and resolving scheduling or service issues professionally and efficiently.
- Issuing and maintaining an out-of-hours engineer’s rota.
- Maintaining strong working relationships with clients and engineers.
Candidate Requirements
- Excellent organisational and time-management skills.
- Strong communication and customer service abilities.
- Ability to manage multiple tasks and prioritise workload effectively.
- Experience coordinating engineers or subcontractors.
- Good IT skills including Microsoft Office packages.
- Ability to work well under pressure in a fast-paced environment.
- Professional and confident telephone manner.
- Strong attention to detail and problem-solving skills.
Desirable
- Previous experience in a Service Coordinator, Scheduler, Helpdesk, or Administrative role within the M&E, FM, or building services industry.
- Experience working with CAFM or scheduling systems.
- Experience dealing with both commercial and domestic clients.
- Understanding of service level agreements (SLAs) and planned maintenance scheduling.
What We Offer
- £25,000-£30,000 DOE + Pension.
- Full time, permanent.
- Office based in Bedford.
- Ongoing training and professional development.
- Long-term career progression within a stable and growing business.
- Supportive team environment.
- Secure pipeline of repeat business with established clients.
If you are an organised and customer-focused Service Coordinator looking to join a forward-thinking and established business, we would like to hear from you.
Service Coordinator in Bedford employer: SDG Electrical and Mechanical Engineering Ltd
Join our well-established Bedford-based M&E contractor, where we pride ourselves on delivering high-quality mechanical and electrical services. As a Service Coordinator, you will thrive in a supportive team environment that values ongoing training and professional development, ensuring you have ample opportunities for long-term career progression. With a secure pipeline of repeat business and a commitment to maintaining strong client relationships, we offer a rewarding workplace for those looking to make a meaningful impact.
Contact Detail:
SDG Electrical and Mechanical Engineering Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Bedford
✨Tip Number 1
Network like a pro! Reach out to your connections in the M&E industry, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Be proactive! Don’t just wait for job postings to appear. Research companies you admire, like us at StudySmarter, and reach out directly. A well-crafted email expressing your interest can set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to service coordination. Think about how your organisational skills and customer service experience can shine through. We want to see your personality and how you handle real-life scenarios!
✨Tip Number 4
Follow up after interviews! A simple thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Service Coordinator in Bedford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Coordinator role. Highlight your organisational skills and any experience coordinating engineers or subcontractors. We want to see how your background fits with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Mention specific experiences that showcase your communication skills and ability to manage multiple tasks effectively.
Showcase Your IT Skills:Since good IT skills are essential for this role, don’t forget to mention your proficiency with Microsoft Office and any scheduling systems you’ve used. We love seeing candidates who are tech-savvy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at SDG Electrical and Mechanical Engineering Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company thoroughly. Understand their services, clientele, and recent projects. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Service Coordinator, strong organisational skills are key. Prepare examples from your past experiences where you successfully managed multiple tasks or coordinated schedules. Be ready to discuss how you prioritise workload and ensure efficiency.
✨Communicate Clearly and Confidently
Since the role involves liaising with clients and engineers, practice articulating your thoughts clearly. Use specific examples to demonstrate your communication skills and how you've handled client queries or resolved issues in the past.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the Service Coordinator might face. This shows that you're engaged and serious about the position.
