Global Enterprise Account Director

SD Worx is a leading European provider of Payroll & HR services with global reach. We have offices in Europe and Mauritius. Our goal? We bring people solutions to life and turn HR into a value source for our clients and their people. Our people solutions span the entire employee journey, from salary payment to attracting, rewarding, and developing talent.

About the role: As a Global Enterprise Account Director, this role is responsible for the retention, growth and strategic alignment of managing Enterprise size Global Solutions (GS) clients. This will include formulating & executing strategy plans, maximising growth opportunities, holding customer stakeholder relationships & respect, strongly negotiating contracts and effectively leading bid teams.

Your key responsibilities:

• Overall responsibility for the overall commercial well-being of the customer accounts to drive revenue growth relative to the agreed strategic plan and company ACV targets.
• The effective communications to all internal & external stakeholders, including C-Suite executives when appropriate.
• Strategy and execution.
• Key Single Point of Contact (SPOC) for the largest GS Accounts.
• Extending current major contracts.
• Identify Up-sell and cross-sell opportunities and understanding client requirements and propose the best solution based on SD Worx’ solutions by using and reinforcing our strong relationships with our top clients.
• Focus on value consultative selling principles, so establish customer buy in and accelerate sales process execution.
• Discuss payroll outsourcing & HR themes tactically and strategically and to follow up HR tendencies and modernizations.
• Creating the correct image of SD Worx as a global Payroll & HR provider by your presence on the market.
• Acting as the contact owner from a commercial, contractual and escalation point of view, working closely together with the Service Delivery Manager and other key stakeholders to execute the strategic plan effectively and seamlessly.
• Connect on a regular basis with key stakeholders within and outside the GS division to enhance a smooth, efficient and effective collaboration.

What do you have to offer?

• At least 10 years work experience in a contractual / commercial role in the payroll & HR services sector (or similar) and/or at least 5 years work experience in the Enterprise sized market.
• The ability to lead in an effective and efficient way a customer independently and with credibility.
• Ability to analyse clients’ questions and needs and to submit a suitable response or viable up-sell opportunity.
• The ability and confidence to take ownership and formulate solutions, individually and as a part of a team.
• Strong commercial, contractual, communication and negotiation skills.
• The ability to demonstrate impact and quickly gain confidence from clients and stakeholders.
• Strong language skills (written and verbal): fluent English.
• Experience of working in an international environment.
• Demonstrable experience and understanding of international outsourcing solutions and the technological aspect of such a setting.
• A passionate person striving for a maximum sustainable existing business.
• A creative thinker and implementer, pragmatic in taking decisions while respecting the processes in place.
• A well organised work attitude and respect of deadlines and agreements made with clients and colleagues.
• Excellent relationship skills.
• Flexible and prepared to travel, mainly throughout Europe and occasionally to other continents.

SD Worx embraces diversity in the workplace. Diversity brings inspiration and innovation to our company. We particularly welcome applications from qualified talent, regardless of origin, nationality, gender, skin color, ethnic and social background, religion, age, disability, sexual orientation, or stage of life.