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For Companies At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer experiences on our scenic river tours.
- Company: Join Scudamore's, Cambridge's top punt tour and boat hire company since 1910.
- Benefits: Enjoy competitive pay, 28 days' holiday, free boat hire, and fun staff events.
- Why this job: Be part of a vibrant team, work outdoors, and create unforgettable memories for visitors.
- Qualifications: Strong leadership skills, excellent communication, and a passion for customer service required.
- Other info: Flexible hours with opportunities for career growth and development.
The predicted salary is between 27783 - 30783 £ per year.
About The Role
Founded in 1910, Scudamore's is the premier punt river tour and boat hire company in Cambridge, dedicated to creating unforgettable memories for all our visitors. We are excited to announce that we are looking to add to our Shift Supervisor team for the coming season. Your role will be both exciting and diverse. You will engage with customers from all around the world, oversee our punt station operations, and assist in managing our Cashiers and River Tour guides. Based at our picturesque locations by the river Cam in central Cambridge.
The key responsibilities of the role are:
- Being a proactive role model for delivering superb customer service.
- Ensuring your team consistently perform to the highest standards, creating an exceptional visitor experience.
- Co-ordinating the seamless operation of our tours and self-hire services.
- Providing coaching and support to a dynamic sales team.
- Bringing the best out of your staff through flexible and fair performance management.
As a member of the management team, you will act as Duty Manager when the Manager or Assistant Manager are not present.
What's on offer?
- A competitive remuneration package of up to £30,783 per annum - £27,783 plus bonus of up to £3,000 (pro rata for fixed-term employees).
- Full-time position.
- Single-season and multi-year fixed-term contract, with potential for extension.
- 28 days' paid holiday per annum and pension contributions.
- The opportunity to work across our two beautiful locations in the heart of Cambridge.
- Career progression and development opportunities.
- Free boat hire, local discounts, regular social events including Summer and Winter season staff parties.
About You
What makes you one of Scudamore's next Shift Supervisors?
- You are passionate about leading people to create exceptional experiences for our customers.
- You are an excellent communicator with great interpersonal skills.
- You are enthusiastic about driving sales in a competitive environment.
- You hold yourself and others to a high standard, are organised, with an ability to prioritise tasks.
- You enjoy working outdoors.
The nature of our business requires our staff to be comfortable working on and around water.
What would also help?
- Good availability to work on weekends, bank holidays and school holidays.
About Scudamore's:
How to apply: All interested candidates should apply on our Company website, follow the online application process, and submit their CV and Covering Letter. Only candidates with a covering letter will be considered for the role. Please note that we may interview shortlisted candidates at the earliest opportunity and the vacancies may be filled at any time. This position is available for a May start date.
Need to know:
Our core operating hours are from 08:30 - Dusk daily, so evening working is required at certain times of year. We operate an equal opportunities policy and recruit based only on work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore's has a legal right to work in the UK. You will be required to demonstrate this at interview stage.
Shift Supervisor - Summer 2025 employer: Scudamore's Punting Company
Contact Detail:
Scudamore's Punting Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shift Supervisor - Summer 2025
✨Tip Number 1
Familiarise yourself with Scudamore's services and customer experience. Understanding the unique aspects of their punt tours and boat hire will help you engage more effectively during interviews and demonstrate your passion for the role.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in previous roles. Highlighting your ability to motivate and coach others will resonate well with the hiring team.
✨Tip Number 3
Be ready to discuss your customer service philosophy. Since the role focuses on delivering exceptional experiences, think about how you can convey your commitment to high standards and customer satisfaction.
✨Tip Number 4
Demonstrate your enthusiasm for working outdoors and around water. Share any relevant experiences that showcase your comfort and enjoyment in such environments, as this is crucial for the role at Scudamore's.
We think you need these skills to ace Shift Supervisor - Summer 2025
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Shift Supervisor position. Tailor your application to highlight how your skills and experiences align with what Scudamore's is looking for.
Craft a Compelling Covering Letter: Since a covering letter is mandatory, make sure to write a personalised letter that showcases your passion for customer service and leadership. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: In your CV, emphasise any previous supervisory or customer service roles you have held. Mention your ability to manage teams, drive sales, and create exceptional visitor experiences, as these are crucial for the position.
Proofread Your Application: Before submitting, double-check your CV and covering letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Shift Supervisor.
How to prepare for a job interview at Scudamore's Punting Company
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Shift Supervisor, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in the past.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to showcase your interpersonal skills by discussing how you handle conflicts, provide feedback, and engage with both customers and team members.
✨Be Prepared for Scenario Questions
Expect questions that assess your problem-solving abilities in real-life scenarios. Think about potential challenges you might face in a busy environment and how you would address them to maintain high standards.
