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- Tasks: Oversee daily operations and ensure exceptional customer service at a leading tourist attraction.
- Company: Join a top tourist destination in Cambridge with a vibrant team culture.
- Benefits: Competitive salary up to £41,203, bonuses, local discounts, and health cash plan.
- Why this job: Lead a dynamic team and create memorable experiences for visitors every day.
- Qualifications: Experience in management and a passion for guest experience.
- Other info: Great career progression opportunities in a fun and engaging environment.
The predicted salary is between 24700 - 41500 £ per year.
A leading tourist attraction in Cambridge is seeking an Assistant Manager to oversee daily operations, drive sales, and ensure exceptional customer service. The role involves motivating a team of cashiers and river tour guides while managing performance targets and operational budgets.
Full-time position with a salary of up to £41,203, including a bonus. The position offers career progression opportunities and various employee benefits, including local discounts and a health cash plan.
Assistant Station Manager — Lead Ops & Guest Experience in Cambridge employer: Scudamore's Punting Company
Contact Detail:
Scudamore's Punting Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Station Manager — Lead Ops & Guest Experience in Cambridge
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at the attraction or similar places. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories about how you've motivated teams or handled tricky situations – it’ll make you memorable!
✨Tip Number 3
Do your homework! Research the attraction and its values. Tailor your answers to show how you align with their mission and how you can drive sales while ensuring top-notch customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Station Manager — Lead Ops & Guest Experience in Cambridge
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share any relevant experiences where you’ve gone above and beyond to create memorable moments for guests.
Highlight Your Leadership Skills: As an Assistant Station Manager, you'll be motivating a team. Make sure to showcase your leadership experience in your application. Talk about how you've successfully managed teams or driven performance in previous roles.
Be Specific About Your Achievements: We love numbers! Include specific examples of how you've met or exceeded targets in past jobs. Whether it’s sales figures or customer satisfaction ratings, quantifying your achievements can really make your application stand out.
Apply Through Our Website: To ensure your application gets the attention it deserves, make sure to apply through our website. It’s the best way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Scudamore's Punting Company
✨Know the Attraction Inside Out
Before your interview, make sure you research the tourist attraction thoroughly. Understand its history, key offerings, and what makes it unique. This knowledge will not only impress the interviewers but also help you demonstrate how you can enhance guest experience.
✨Showcase Your Leadership Skills
As an Assistant Station Manager, you'll be leading a team. Prepare examples of how you've motivated teams in the past, especially in high-pressure situations. Think about specific instances where you drove sales or improved customer service, and be ready to share these stories.
✨Understand Performance Metrics
Familiarise yourself with common performance targets in the hospitality industry, such as sales growth and customer satisfaction scores. Be prepared to discuss how you would manage and meet these targets, and think of strategies you could implement to improve operational efficiency.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, the challenges they face, or how success is measured in this position. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
