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- Tasks: Oversee daily operations and ensure exceptional customer experiences at Scudamores.
- Company: Join Scudamores, Cambridge's premier punting company with a rich history.
- Benefits: Earn up to £41,203 with bonuses, enjoy 28 days holiday, and career growth opportunities.
- Why this job: Be part of a dynamic team that delivers unforgettable visitor experiences on the water.
- Qualifications: Experience in leading teams and delivering outstanding customer service is essential.
- Other info: Flexible shifts, engaging with senior management, and discounts at local retailers.
The predicted salary is between 34453 - 41203 £ per year.
An Assistant Manager at Scudamores works to ensure the successful day-to-day oversight and delivery of our customer facing operations. You will achieve this through effective coaching and performance management, upholding operational standards and optimising the use of resources to meet departmental goals. An essential component of your remit will be to drive exceptional standards of safety, customer service and presentation as a key part of delivering our visitor experience aims.
You will help take our business forward by:
- Driving sales and managing our daily operations.
- Managing, motivating and developing our team of cashiers and river tour guides.
- Ensuring an exceptional visitor experience.
- Delivering on performance targets.
- Working in line with operational budgets.
- Efficient and timely resource management.
You will also have the opportunity to regularly interact and engage with senior management where your input will help inform strategic planning for the business.
What’s the package?
- Remuneration of up to £41,203 per annum (£34,453.13 salary + up to £6,750 bonus) per annum inclusive of performance bonuses which are based upon individual and Company performance.
- Full-time role, working five days out of seven including weekends and public holidays. Shift patterns are seasonally flexible.
- 28 days holiday per year.
- 2-year fixed term in the first instance, with the possibility of extension by mutual agreement.
- Career progression and development opportunities.
- Discounts with local retailers and places to eat.
- Health Cash plan and Employee Assistance Program.
About You
An Assistant Manager serving Scudamores is always working on behalf of our customers by working together with other team members. You will be able to demonstrate how your attributes, experience and skills make you the ideal person to ensure your team provide the highest level of customer experience whilst successfully achieving challenging financial and personnel-driven key result areas. In particular you will be able to evidence:
- Experience of leading and motivating a team.
- Prior experience of working in a customer-facing sales environment.
- A passion for, and demonstrable experience of, delivering exceptional customer care.
- Strong critical thinking skills, with an ability to analyse, evaluate and synthesise information to help make informed decisions or solve problems effectively.
- Experience of coaching or performance management, including offering constructive feedback.
- Excellent interpersonal skills, with an ability to communicate, empathise and collaborate.
- Effective time management skills, including an ability to delegate.
What would really help?
- Prior experience of managing a sales team.
- Visitor attraction, hospitality industry or retail experience.
- Knowledge of operational or sales management, preferably within the commercial sector.
- Strong situational awareness and adaptability in a dynamic working environment.
Special demands of the role
The nature of our business requires our staff to be comfortable working on and around water. This role is physically demanding and often requires you to remain on your feet throughout the working day, which requires an appropriate level of fitness. The Company is scheduled to open 364 days per year and our staffing needs are usually greatest at weekends and holiday periods. This role therefore requires flexibility with regards to work hours and availability to work most weekends, public holidays and school holidays.
Closing date for applications
The closing date for applications is 8th February 2026, and interviews will start from 16th February 2026.
About Scudamore's
Founded in Edwardian times, Scudamores is Cambridges premier and longest-standing punting company. With three boat hire stations and over 175,000 visitors each year, Scudamores is also one of Cambridges most popular and high-profile visitor attractions. Our success has been built upon being clear about what really matters, and this informs every aspect of our business. In sum, we see our job as making punting the best it can possibly be, for residents, visitors and our people.
Assistant Station Manager in Cambridge employer: Scudamore's Punting Company
Contact Detail:
Scudamore's Punting Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Station Manager in Cambridge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scudamores. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! As an Assistant Station Manager, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Show off your leadership experience! Be ready to share specific examples of how you've motivated a team or improved customer service in previous roles. This will demonstrate that you have what it takes to drive exceptional standards at Scudamores.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Assistant Station Manager in Cambridge
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, make sure to highlight your love for delivering exceptional customer experiences. We want to see how you've gone above and beyond in previous roles to ensure customers leave with a smile!
Demonstrate Your Leadership Skills: As an Assistant Station Manager, you'll be leading a team. Use your application to showcase any experience you have in motivating and developing others. Share specific examples of how you've successfully managed a team in the past.
Be Specific About Your Experience: Tailor your application by including relevant experiences that align with the job description. Whether it's working in a customer-facing role or managing operations, we want to know how your background makes you the perfect fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Scudamores!
How to prepare for a job interview at Scudamore's Punting Company
✨Know Your Customer Service Stuff
Make sure you can talk about your experience in delivering exceptional customer care. Think of specific examples where you've gone above and beyond for customers, as this role is all about creating a fantastic visitor experience.
✨Show Off Your Leadership Skills
Be ready to discuss how you've motivated and developed teams in the past. Prepare some stories that highlight your coaching abilities and how you've helped team members improve their performance.
✨Demonstrate Your Critical Thinking
This role requires strong analytical skills, so be prepared to share examples of how you've solved problems or made informed decisions in a fast-paced environment. Think about times when you had to adapt quickly and what the outcomes were.
✨Get Familiar with Scudamore's Values
Research Scudamore's history and values before the interview. Understanding their commitment to quality and customer satisfaction will help you align your answers with what they’re looking for in an Assistant Manager.
