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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering exceptional customer service and managing bookings.
- Company: Join Scudamore's, Cambridge's iconic punting company with a rich heritage.
- Benefits: Enjoy competitive pay, flexible hours, wellness plans, and discounts at local businesses.
- Why this job: Be part of a fun, inclusive culture while making a real impact on customer experiences.
- Qualifications: Experience in sales management, strong leadership skills, and a passion for customer care required.
- Other info: Work in a vibrant city-centre location with opportunities for staff development and events.
The predicted salary is between 35750 - 39750 £ per year.
About The Role
We\’re looking for a confident and commercially minded leader to manage our Bookings Department, helping to drive our business forward by:
- Leading and developing a high-performing customer-facing team.
- Delivering a seamless multi-channel enquiries and inbound sales service.
- Creating a culture of exceptional service provision where client feedback is sought.
- Managing departmental operations and financial performance.
- Supporting strategic planning and deputising for the Commercial Manager.
What you\’ll be doing
We\’re seeking an experienced manager, ideally from the visitor attraction, hospitality, leisure or travel sectors, with a strong background in inbound sales, customer service, team leadership and commercial operations.
You\’ll be responsible for the day-to-day running of the Bookings Department, ensuring it is resourced and organised to meet fluctuating demand and deliver exceptional service. You\’ll oversee financial operations including billing, reconciliation and credit control, and ensure accurate record keeping across all channels.
You\’ll lead on departmental standards and policies, ensuring consistency and professionalism in every customer interaction. You\’ll also play a key role in staff development, identifying training needs and supporting team growth. Working closely with the Commercial Manager, you\’ll contribute to strategic planning and represent the department across the business.
What comes with the package
- You will work five days out of seven, including a weekend day and some bank holidays. Working hours vary according to business needs and are flexible.
- Competitive pay package: salary £35,750 – £39,750 (dependent on relevant skills and experience) + bonus scheme up to £5,750 per annum.
- Health and wellbeing cash plan.
- Based at a Cambridge city-centre location, with free local car parking (subject to availability and approval).
- Free staff punting and regular staff events.
- Discounts at local businesses.
About You
What makes you Scudamore\’s next Booking Sales Manager?
We’re looking for someone who can demonstrate:
- Experience in operational and commercial management within a customer-facing inbound sales environment.
- Strong leadership and interpersonal skills, with the ability to inspire and motivate.
- A passion for delivering outstanding customer care and service excellence.
- Proven ability to manage financial operations and meet performance targets.
- Excellent organisational and planning skills, with a proactive approach to problem-solving.
- Confidence in managing compliance, risk and departmental logistics.
- A collaborative mindset and the ability to work cross-functionally.
- A high level of confidentiality and professionalism.
What would really help?
- Experience in sales or reservations management.
- Familiarity with multi-channel customer service environments.
- Attendance at travel or networking events.
- Project management experience.
About Scudamore\’s
Founded in Edwardian times, Scudamore\’s is Cambridge\’s premier and longest-standing punting company. With three boat hire stations and over 200,000 visitors each year, we’re one of the city’s most iconic attractions.
We pride ourselves on:
- Doing business with integrity and responsibility.
- Serving as ambassadors for Cambridge\’s heritage.
- Creating a fun, inclusive and welcoming environment.
- Respecting the river and its traditions while embracing innovation.
- Investing in staff development and continuous learning.
We’re here to make punting the best it can be—for residents, visitors and our team.
Interested?
Please apply, attaching your CV and a covering letter, which should explain your suitability for the role.
Please note that we may interview shortlisted candidates at the earliest opportunity and that vacancies may be filled at any time.
Need to know
We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore\’s has a legal right to work in the UK and you will be required to demonstrate this.
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Booking Sales Manager employer: Scudamore's Punting Company
Contact Detail:
Scudamore's Punting Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Booking Sales Manager
✨Tip Number 1
Network within the visitor attraction and hospitality sectors. Attend industry events or local networking meetups to connect with professionals who might provide insights or referrals for the Booking Sales Manager role.
✨Tip Number 2
Familiarise yourself with Scudamore's values and culture. Understanding their commitment to customer service and staff development will help you align your approach during interviews and discussions.
✨Tip Number 3
Prepare to discuss specific examples of how you've led teams in high-pressure environments. Highlight your experience in managing financial operations and achieving performance targets to demonstrate your suitability for the role.
✨Tip Number 4
Showcase your problem-solving skills by thinking of scenarios where you've improved customer service or operational efficiency. Be ready to share these stories, as they will illustrate your proactive approach and leadership capabilities.
We think you need these skills to ace Booking Sales Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in operational and commercial management, particularly in customer-facing inbound sales environments. Use specific examples that demonstrate your leadership skills and ability to inspire a team.
Craft a Compelling Cover Letter: In your cover letter, clearly explain why you are the ideal candidate for the Booking Sales Manager role. Address your passion for customer care, your experience with financial operations, and how you can contribute to Scudamore's culture of exceptional service.
Showcase Relevant Experience: When detailing your work history, focus on roles that involved team leadership, customer service excellence, and financial management. Highlight any experience in the visitor attraction, hospitality, leisure, or travel sectors to align with the job requirements.
Demonstrate Cultural Fit: Research Scudamore's values and mission. In your application, reflect how your personal values align with theirs, especially regarding integrity, responsibility, and commitment to staff development. This will show that you are not just qualified, but also a good fit for their team.
How to prepare for a job interview at Scudamore's Punting Company
✨Showcase Your Leadership Skills
As a Booking Sales Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your approach to motivating and developing team members.
✨Understand Financial Operations
Since managing financial performance is key to this role, brush up on your knowledge of billing, reconciliation, and credit control. Be ready to discuss your experience with financial operations and how you've met performance targets in previous roles.
✨Emphasise Customer Service Excellence
This position requires a passion for outstanding customer care. Think of specific instances where you've gone above and beyond for customers, and be prepared to share these stories during your interview.
✨Prepare for Strategic Planning Discussions
You'll be working closely with the Commercial Manager on strategic planning. Familiarise yourself with the company's goals and think about how you can contribute to them. Be ready to discuss your ideas on improving departmental operations and service delivery.
