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- Tasks: Deliver unforgettable punt tours while providing excellent customer service.
- Company: Join the friendly team at Scudamore's, a top visitor attraction in Cambridge.
- Benefits: Unique training programme and the chance to work outdoors in a vibrant environment.
- Other info: Role requires physical fitness and a love for engaging with people.
- Why this job: Reconnect with your passion for guiding and make memories for visitors on the river.
- Qualifications: Previous experience as a River Tour Guide and strong communication skills.
The predicted salary is between 10 - 12 £ per hour.
This application is for previous Scudamore's staff members. We’re delighted to hear that you’d like to return as a River Tour Guide at Scudamore’s for 2026.
Your role
Here’s a quick reminder of what the role entails and what we look for in our River Tour Guides:
What's involved?
- Delivering a memorable punt tour that is informative, inspiring and entertaining.
- Offering effective and courteous ticket sales within a competitive environment.
- Giving a warm, considerate and attentive welcome to all customers.
- Maintaining a safe working environment on station and on the river.
- Providing a timely, consistently high-quality service in line with our standards and Company values.
What makes you a Scudamore’s River Tour Guide?
- You’re friendly, approachable and enthusiastic, with great interpersonal skills.
- You enjoy engaging with people and are committed to providing outstanding customer service.
- You’re a confident public speaker and have an excellent command of spoken English.
- You’re self-motivated, keen to learn, and have the ability to absorb and share knowledge.
- You’re physically active, energetic and enjoy working outdoors.
The returners’ process
Our training and coaching programme is unique to us and is the gold standard for visitor attractions in Cambridge. Its purpose is to equip our staff with the skills, knowledge and confidence which will enable them to give our customers the best possible experience. With this in mind we induct all returners and assess their river tours for quality purposes before they start working for us again. To ensure we are providing our customers with the very best guided tour possible, you may be asked to complete some additional training and a skills test. This will be decided depending on how long you have been away from the river and your current tour score. This will also need to be completed before you can apply for shifts. Once you have completed your returners form Marcello will be in touch about training.
Other information
Special demands of the role
As you will recall, this role is physically demanding and requires you to remain on your feet throughout the working day in various weather conditions. In addition, the punting element requires good balance, an appropriate level of fitness and basic swimming ability.
Need to know
We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit. By law we are required to ensure that anyone taking up employment at Scudamore's has a legal right to work in the UK and you will be required to demonstrate this.
Scudamore's River Tour Guide Returner S/S 2026 in Cambridge employer: Scudamore's Punting Company Ltd
Contact Detail:
Scudamore's Punting Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scudamore's River Tour Guide Returner S/S 2026 in Cambridge
✨Reconnect with Your Scudamore's Roots
Since you're a returner, leverage your previous experience! Remind them of the great times you had and how you contributed to the team. A personal touch can make all the difference.
✨Show Off Your Customer Service Skills
During any interactions, highlight your passion for customer service. Share specific examples of how you made past tours memorable. We want to see that enthusiasm shine through!
✨Brush Up on Your Tour Knowledge
Before you apply, refresh your memory on the key points of the tour. Being knowledgeable not only boosts your confidence but also shows that you're committed to providing an outstanding experience.
✨Apply Through Our Website
Don’t forget to head over to our main website to check out the current vacancies. Applying directly through us is the best way to get your foot back in the door at Scudamore's!
We think you need these skills to ace Scudamore's River Tour Guide Returner S/S 2026 in Cambridge
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for the role and your love for engaging with people.
Highlight Your Experience: Since this is for returners, make sure to mention your previous experience with us. Remind us of the great times you had as a River Tour Guide and how you contributed to making our tours memorable!
Tailor Your Application: Read through the job description carefully and tailor your application to match what we’re looking for. Use keywords from the description to show that you understand the role and are ready to jump back in!
Apply Through Our Website: Don’t forget to apply through our main website! It’s the best way to ensure your application gets to us directly and helps us keep track of all the amazing returners like you.
How to prepare for a job interview at Scudamore's Punting Company Ltd
✨Brush Up on Your Tour Skills
Since you're returning to a role you’ve done before, it’s essential to refresh your knowledge of the river and the key points of interest. Practise delivering your tour in a way that’s engaging and informative, as this will showcase your confidence and public speaking skills during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your previous experience that highlight your friendly and approachable nature. Think about times when you went above and beyond for customers, as this will demonstrate your commitment to outstanding service, which is crucial for Scudamore's.
✨Get Physically Ready
Remember, this role is physically demanding! Make sure you’re in good shape and can handle being on your feet for long periods. You might want to mention any recent activities or exercises that keep you fit, as this shows you’re prepared for the physical aspects of the job.
✨Familiarise Yourself with Company Values
Take some time to revisit Scudamore's values and standards. During the interview, align your answers with these principles to show that you understand and embody what the company stands for. This will help you connect with the interviewers and demonstrate your enthusiasm for returning.