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- Tasks: Deliver unforgettable punt tours while engaging and entertaining customers.
- Company: Scudamores, a leading visitor attraction in Cambridge.
- Benefits: Unique training programme, flexible shifts, and a vibrant outdoor work environment.
- Why this job: Reconnect with nature, meet new people, and share your passion for the river.
- Qualifications: Friendly, enthusiastic, and confident public speaker with great customer service skills.
- Other info: Physically active role requiring good balance and basic swimming ability.
The predicted salary is between 11 - 16 £ per hour.
We’re delighted to hear that you’d like to return as a River Tour Guide at Scudamores. PLEASE NOTE that in order to allow our current Winter team full priority for shift allocation in the coming weeks, roster requests from returning staff will be taken into consideration from the 23rd November. Please email if you have any further questions.
Your role
- Delivering a memorable punt tour that is informative, inspiring, and entertaining.
- Offering effective and courteous ticket sales within a competitive environment.
- Giving a warm, considerate, and attentive welcome to all customers.
- Maintaining a safe working environment on station and on the river.
- Providing a timely, consistently high-quality service in line with our standards and Company values.
What makes you a Scudamores River Tour Guide
- You’re friendly, approachable, and enthusiastic with great interpersonal skills.
- You enjoy engaging with people and are committed to providing outstanding customer service.
- You’re a confident public speaker and have an excellent command of spoken English.
- You’re self-motivated, keen to learn, and have the ability to absorb and share knowledge.
- You’re physically active, energetic, and enjoy working outdoors.
The returners process
Our training and coaching programme is unique to us and is the gold standard for visitor attractions in Cambridge. Its purpose is to equip our staff with the skills, knowledge, and confidence which will enable them to give our customers the best possible experience. With this in mind, we induct all returners and assess their river tours for quality purposes before they start working for us again. To ensure we are providing our customers with the very best guided tour possible, you may be asked to complete some additional training and a skills test. This will be decided depending on how long you have been away from the river and your current tour score. This will also need to be completed before you can apply for shifts. Once you have completed your returners form, Marcello will be in touch about training.
Other information
Special demands of the role
As you will recall, this role is physically demanding and requires you to remain on your feet throughout the working day in various weather. In addition, the punting element requires good balance, an appropriate level of fitness, and basic swimming ability.
Need to know
We operate an equal opportunities policy and recruit only on the basis of work criteria and individual merit. By law, we are required to ensure that anyone taking up employment at Scudamores has a legal right to work in the UK and you will be required to demonstrate this. This application is for previous Scudamores staff members. For new candidates, please go to our main website to see our current vacancies.
Scudamore\'s River Tour Guide Returner 2025 in Cambridge employer: Scudamore’s Punting Company Ltd
Contact Detail:
Scudamore’s Punting Company Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Scudamore\'s River Tour Guide Returner 2025 in Cambridge
✨Tip Number 1
Get your game face on! When you’re back at Scudamores, make sure to showcase your enthusiasm and friendliness. Remember, it’s all about creating that memorable experience for our customers, so let your personality shine through during your interactions.
✨Tip Number 2
Brush up on your public speaking skills! As a River Tour Guide, you’ll be sharing stories and facts with guests. Practise your delivery and engage your audience – the more confident you are, the more enjoyable the tour will be for everyone!
✨Tip Number 3
Stay fit and active! This role is physically demanding, so make sure you’re ready to be on your feet and keep your balance while punting. A bit of exercise before your shifts can go a long way in keeping you energised and ready to go.
✨Tip Number 4
Don’t forget to check in with us! If you have any questions or need clarification about the returners process, just shoot us an email. We’re here to help you get back on the river and make those tours unforgettable!
We think you need these skills to ace Scudamore\'s River Tour Guide Returner 2025 in Cambridge
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your enthusiasm for being a River Tour Guide.
Highlight Your Experience: Make sure to mention any previous experience you have with us or similar roles. We love seeing how you've engaged with customers and delivered memorable experiences in the past!
Show Off Your Skills: Don’t forget to showcase your public speaking skills and customer service prowess. We’re looking for friendly, approachable individuals who can keep our guests entertained and informed!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to keep track of your return and ensure you’re considered for shifts as soon as possible!
How to prepare for a job interview at Scudamore’s Punting Company Ltd
✨Brush Up on Your Tour Skills
Since you're returning, it's crucial to refresh your knowledge about the river and the key points of interest. Practise your storytelling skills to ensure your tour is both informative and entertaining. Remember, a great tour guide captivates their audience!
✨Show Off Your Customer Service Skills
Scudamores values outstanding customer service, so be ready to demonstrate your friendly and approachable nature. Think of examples from your previous experience where you went above and beyond for customers. This will show that you’re committed to providing a memorable experience.
✨Prepare for Physical Demands
This role is physically demanding, so make sure you're ready to discuss your fitness level and ability to handle the physical aspects of the job. You might want to mention any relevant activities or training you've done to stay active and fit.
✨Be Ready for a Skills Test
Since you'll be assessed on your river tours, it’s a good idea to mentally prepare for a skills test. Think about how you can showcase your public speaking abilities and your command of spoken English. Practising in front of friends or family can help boost your confidence!
