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- Tasks: Oversee daily operations, drive sales, and ensure exceptional visitor experiences.
- Company: Join Scudamore’s, Cambridge's premier punting company with a rich history.
- Benefits: Earn up to £41,203, enjoy 28 days holiday, and access health plans.
- Why this job: Be part of a dynamic team making a real impact on customer experiences.
- Qualifications: Experience in team leadership and customer service is essential.
- Other info: Flexible shifts, career growth opportunities, and discounts at local retailers.
The predicted salary is between 34453 - 41203 £ per year.
An Assistant Manager at Scudamore’s works to ensure the successful day-to-day oversight and delivery of our customer facing operations. You will achieve this through effective coaching and performance management, upholding operational standards and optimising the use of resources to meet departmental goals. An essential component of your remit will be to drive exceptional standards of safety, customer service and presentation as a key part of delivering our visitor experience aims.
You will help take our business forward by:
- Driving sales and managing our daily operations.
- Managing, motivating and developing our team of cashiers and river tour guides.
- Ensuring an exceptional visitor experience.
- Delivering on performance targets.
- Working in line with operational budgets.
- Efficient and timely resource management.
You will also have the opportunity to regularly interact and engage with senior management where your input will help inform strategic planning for the business.
What’s the package?
- Remuneration of up to £41,203 per annum (£34,453.13 salary + up to £6,750 bonus) inclusive of performance bonuses based upon individual and Company performance.
- Full-time role, working five days out of seven including weekends and public holidays.
- Shift patterns are seasonally flexible.
- 28 days holiday per year.
- 2-year fixed term in the first instance, with the possibility of extension by mutual agreement.
- Career progression and development opportunities.
- Discounts with local retailers and places to eat.
- Health Cash plan and Employee Assistance Program.
About You
What makes you Scudamore’s next Assistant Manager? An Assistant Manager serving Scudamore’s is always working on behalf of our customers by working together with other team members. You will be able to demonstrate how your attributes, experience and skills make you the ideal person to ensure your team provide the highest level of customer experience whilst successfully achieving challenging financial and personnel-driven key result areas. In particular you will be able to evidence:
- Experience of leading and motivating a team.
- Prior experience of working in a customer-facing sales environment.
- A passion for, and demonstrable experience of, delivering exceptional customer care.
- Strong critical thinking skills, with an ability to analyse, evaluate and synthesise information to help make informed decisions or solve problems effectively.
- Experience of coaching or performance management, including offering constructive feedback.
- Excellent interpersonal skills, with an ability to communicate, empathise and collaborate.
- Effective time management skills, including an ability to delegate.
What would really help?
- Prior experience of managing a sales team.
- Visitor attraction, hospitality industry or retail experience.
- Knowledge of operational or sales management, preferably within the commercial sector.
- Strong situational awareness and adaptability in a dynamic working environment.
Special demands of the role
The nature of our business requires our staff to be comfortable working on and around water. This role is physically demanding and often requires you to remain on your feet throughout the working day, which requires an appropriate level of fitness. The Company is scheduled to open 364 days per year and our staffing needs are usually greatest at weekends and holiday periods. This role therefore requires flexibility with regards to work hours and availability to work most weekends, public holidays and school holidays.
Closing date for applications
The closing date for applications is 8th February 2026, and interviews will start from 16th February 2026.
About Scudamore's
Founded in Edwardian times, Scudamore’s is Cambridge’s premier and longest-standing punting company. With three boat hire stations and over 175,000 visitors each year, Scudamore’s is also one of Cambridge’s most popular and high-profile visitor attractions. Our success has been built upon being clear about what really matters, and this informs every aspect of our business. In sum, we see our job as making punting the best it can possibly be, for residents, visitors and our people.
Assistant Station Manager employer: Scudamore's Punting Co
Contact Detail:
Scudamore's Punting Co Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Station Manager
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scudamore’s. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Assistant Station Manager, especially around customer service and team management.
✨Tip Number 3
Show off your people skills! During the interview, highlight your ability to motivate and lead a team. Share specific examples of how you've successfully managed teams in the past, especially in customer-facing roles.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the company culture. This shows you're engaged and helps you figure out if Scudamore’s is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Station Manager
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, make sure to highlight your love for delivering exceptional customer care. We want to see how your experiences align with our goal of providing the best visitor experience possible.
Demonstrate Your Leadership Skills: We’re looking for someone who can lead and motivate a team effectively. Share examples from your past where you’ve successfully managed a team or coached others to achieve their best. This will show us you’re the right fit for the role!
Be Specific About Your Experience: Tailor your application by including specific examples of your previous roles in customer-facing environments. Mention any relevant experience in sales or the hospitality industry, as this will help us see how you can contribute to our operations.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Scudamore’s!
How to prepare for a job interview at Scudamore's Punting Co
✨Know Your Customer Service Inside Out
As an Assistant Station Manager, you'll need to showcase your passion for exceptional customer care. Brush up on Scudamore’s values and think of specific examples from your past experiences where you went above and beyond for customers. This will help you demonstrate that you understand the importance of delivering a top-notch visitor experience.
✨Show Off Your Leadership Skills
You’ll be managing a team, so it’s crucial to highlight your experience in leading and motivating others. Prepare to discuss how you've successfully coached team members in the past, perhaps by sharing a story about a time you turned around a struggling team or improved performance through effective feedback.
✨Be Ready to Talk Numbers
Since driving sales and meeting performance targets is key, come prepared with examples of how you've achieved financial goals in previous roles. Whether it’s increasing sales figures or managing budgets, showing your analytical skills and ability to make informed decisions will impress the interviewers.
✨Demonstrate Flexibility and Adaptability
Given the dynamic nature of the role, it’s important to convey your ability to adapt to changing situations. Think of instances where you’ve had to adjust your plans on the fly or manage unexpected challenges, especially in a busy customer-facing environment. This will show that you’re ready for the demands of the job.