Joining SCTS means that you are joining an organisation that plays a key role in the administration of justice. We fulfil our purpose by providing the people, buildings and services needed to support the judiciary, the courts, devolved tribunals and the office of the public guardian (OPG). Our work focuses on improving access to justice, reducing delay and cost within the justice system, modernising our services in line with reform, and using leading technology to improve our services for everyone.
We are recruiting two Business Analysts to join our Change and Digital Innovation Unit to help drive improvements across Scotland's justice system. As a Business Analyst within our Research, Design and Analysis Pool, you'll work closely with stakeholders, Product Owners, developers, testers and subject matter experts to understand business challenges and identify opportunities for improvement. You'll use research, analysis and stakeholder engagement to help shape effective, user-centred solutions and support the successful delivery of change initiatives.
You'll be responsible for analysing current and future business processes, gathering requirements, developing user stories and supporting Agile delivery teams to ensure solutions meet both business and user needs.
The Key Responsibilities Include:
Analyse business challenges and identify opportunities for improvement.
- Gather, document and manage business and user requirements.
- Produce high-quality business analysis artefacts and process maps.
- Conduct &slshquotAs Is&slshquot and &slshquotTo Be&slshquot analysis and gap assessments.
- Create and refine user stories and acceptance criteria.
- Work within Agile teams, contributing to sprint planning and delivery activities.
- Collaborate with stakeholders to ensure solutions deliver measurable value
- Support continuous improvement and share knowledge across the Business Analysis community of practice.
What we are looking for:
- Experience working in Agile environments and multidisciplinary teams.
- Strong analytical and problem-solving skills.
- Experience gathering and managing business requirements.
- The ability to build effective relationships with a wide range of stakeholders.
- Experience identifying and implementing process improvements.
- Excellent communication skills and the ability to present findings clearly.
- A collaborative approach to continuous improvement
To help direct us towards achieving our purpose successfully, we embrace three key values of respect, service and excellence. These guide our behaviour, decisions and actions - in pursuit of fulfilling our purpose to the highest standard.
Our Benefits Include:
- Flexible working arrangements
- 25 days annual leave (rising to 30 days after 2 years’ service) plus 12 public and privilege holidays
- Special leave and paid leave for study or voluntary public service
- Excellent Civil Service Pension Scheme
- Family friendly policies
- Free and confidential Employee Assistance
- A variety of staff discounts and offers with major retailers
- Payment of professional membership fees
- Access to opportunities across all Civil Service departments that are not available to non-Civil Servants
- A supportive and professional induction programme with regular check-ins with your line manager
- Job stability and security with excellent and varied career prospects
- Security of full pay when unwell (up to a maximum of 6 months)
- Learning and development (including digital) opportunities
Applications should be submitted by Monday 28 September 2026.
Interviews are expected to be held week commencing 12 October 2026 onwards.
About SCTS
SCTS is committed to equality and diversity in employment and service delivery. The work of SCTS covers a broader range of issues than you may think. In providing support to Scotland’s courts, devolved tribunals and the OPG, we touch the lives of many people on a daily basis – be that through formal court or tribunal business, fulfilling your civic duty as a juror, paying fees or fines, seeking help in managing the affairs of an incapable adult or dealing with the estate of a loved one who has passed away. SCTS deals with over a quarter of a million cases and applications each year. Behind each one of these is an individual – looking to the system to help them assert their rights, address wrongs or provide support in a time of need. It is this work – which takes place every day in our courts, tribunals and administrative centres across Scotland – that consumes most of the time, energy and skill of our staff. We take pride in working as one team and providing high levels of service to all those who use the courts, tribunals and OPG.
The Scottish Courts and Tribunals Service is exempt from the protections of the Rehabilitation of Offenders Act (1974). This permits us to ask applicants details of both spent and unspent convictions, along with details of any formal cautions that you may have. Individuals without existing security clearance will always be considered as all successful applicants will require a standard level Disclosure check completed before employment can commence.
Scottish Courts and Tribunals Service recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission (independent.gov.uk)
If you feel your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting us at recruitment@scotcourts.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.
