At a Glance
- Tasks: Lead investigations and resolve complex product issues to enhance customer experiences.
- Company: Join ScS, a leader in customer experience and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive team environment.
- Other info: Dynamic role with opportunities for continuous improvement and collaboration.
- Why this job: Make a real difference by improving customer journeys and driving product knowledge.
- Qualifications: Strong analytical skills and experience in change management.
The predicted salary is between 40000 - 50000 £ per year.
Sc S is recruiting a Product Resolution & Capability Manager to join the Customer Experience Team at Sunderland.
This role focuses on resolving complex product issues, improving customer journeys and driving product knowledge across customer-facing teams.
You will lead investigations, conduct root cause analysis and collaborate with Product, Operations, QA, Risk and Compliance to deliver fair outcomes and continuous improvement.
A strong driver of change and training will be essential.
#J-18808-Ljbffr
Product Resolution & Capability Leader in Sunderland employer: Scs
ScS is an excellent employer, offering a supportive work culture at the Livingston Distribution Centre where teamwork and customer satisfaction are paramount. With a competitive salary, generous holidays, and numerous employee benefits including discounts and clear pathways for career progression, ScS provides a rewarding environment for those looking to grow in their roles while making a meaningful impact in customers' lives.
