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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure top-notch customer service.
- Company: Join ScS, a leading furniture retailer dedicated to creating beautiful homes.
- Benefits: Earn up to £40,000 with bonuses, enjoy 33 days holiday, and access exclusive discounts.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact on customers' lives.
- Qualifications: Passion for customer service, strong communication skills, and experience in leading a sales team.
- Other info: Exciting incentives like trips to New York and Dubai await you!
The predicted salary is between 26650 - 40000 £ per year.
Overview
We’re looking for a Deputy Manager to join our Retail Sales team in Leeds. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.
You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while helping customers create a home they love. The role can earn up to £40,000 with Commission.
Location
Leeds
Compensation
£27,890 – £40,000 / year
What does the role involve?
- Lead by example and model ScS company values and behaviours to inspire the team.
- Continuously coach to develop and improve performance through regular reviews.
- Ensure expert product knowledge across the store team and hold regular training on products and services.
- Support recruitment, onboarding, management and development of the team.
- Drive performance and deliver targets and KPIs in line with the store business plan.
- Support colleagues with customer orders and finance applications.
- Deliver exceptional customer service to drive growth through loyalty, referrals and 5-star reviews.
- Identify opportunities to optimise store operations and presentation.
- Ensure accountability for branch audits, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward.
- Customer focus with a commitment to first-class service.
- Excellent communication and interpersonal skills.
- Ability to drive performance and manage difficult conversations.
- Desire to learn, grow and progress.
- Curious, proactive, and improvement-minded.
- Friendly, flexible, reliable, honest and strong work ethic.
- Ability to build strong relationships with the team, customers, colleagues and leadership.
- Experience in leading, motivating and coaching a successful sales team.
What’s in it for you?
- Basic salary of £27,890 with a realistic OTE of £40,000 per year.
- 33 days holidays including bank holidays.
- Employee benefits platform with discounts across hundreds of brands.
- Colleague discount and career progression opportunities.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to Employee Assistance Programme and Virtual GP.
- Salary finance scheme and Pension Scheme.
- Death in Service and Life Assurance.
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Retail Deputy Store Manager employer: Scs
Contact Detail:
Scs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager
✨Tip Number 1
Familiarise yourself with ScS's company values and behaviours. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Prepare specific examples of how you've successfully led and motivated a sales team in the past. Highlight your coaching techniques and how they resulted in improved performance, as this is crucial for the Deputy Store Manager role.
✨Tip Number 3
Research the latest trends in retail and customer service, especially in furniture sales. Being knowledgeable about current market dynamics can help you stand out as a candidate who is proactive and well-informed.
✨Tip Number 4
Network with current or former employees of ScS if possible. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Retail Deputy Store Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive performance and achieve sales targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your values align with ScS's and provide examples of how you've successfully led teams or improved customer experiences in previous roles.
Highlight Key Skills: In your application, emphasise skills such as communication, coaching, and performance management. These are crucial for the Deputy Store Manager position, so make sure to provide concrete examples of how you've applied these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in a retail management role.
How to prepare for a job interview at Scs
✨Show Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Share examples from your past experiences where you've successfully motivated others or improved team performance.
✨Emphasise Customer Service Excellence
This role requires a strong focus on delivering exceptional customer service. Be prepared to discuss how you've handled customer interactions in the past and what strategies you use to ensure a 5-star experience.
✨Prepare for Performance-Driven Questions
Expect questions about KPIs and sales targets. Have specific examples ready that showcase how you've met or exceeded targets in previous roles, and be ready to discuss your approach to driving performance.
✨Demonstrate Your Coaching Ability
Coaching and developing team members is key in this role. Think of instances where you've successfully trained or mentored colleagues, and be ready to explain your coaching style and its impact on team performance.
