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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure a stellar customer experience.
- Company: Join ScS, a leading furniture retailer known for quality and customer service.
- Benefits: Earn up to £40,000 with bonuses, enjoy 33 days holiday, and access exclusive discounts.
- Why this job: Be part of a dynamic team, develop your skills, and make a real impact in retail.
- Qualifications: Passion for customer service, leadership experience, and a desire to grow.
- Other info: Exciting incentives like trips to Miami and New York await!
The predicted salary is between 26650 - 40000 £ per year.
Department: Retail
Location: Metro Centre - Gateshead
Compensation: £26,650 - £40,000 / year
We’re looking for a Deputy Manager to join our Retail Sales team in Metro Centre. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence. You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager you can earn up to £40,000.00 with Commission.
What does the role involve?
- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
- Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first class customer service
- Excellent communication and interpersonal skills
- The ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow and progress
- Inquisitive, ever-questioning and ever-improving
- Friendly, flexible, reliable, honest and a strong work ethic
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
- Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
- Basic salary of £26,650 with a realistic OTE of £40,000 per year
- Competitions and incentives – recent holiday incentives include a Virgin Cruise around Miami and the Bahamas and trips to New York, Dubai and Italy
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
Retail Deputy Store Manager employer: Scs
Contact Detail:
Scs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager
✨Tip Number 1
Familiarise yourself with ScS's company values and behaviours. During your interactions, whether in interviews or networking, demonstrate how your personal values align with theirs to show you're a great cultural fit.
✨Tip Number 2
Prepare specific examples of how you've successfully led and motivated a sales team in the past. Highlight your coaching techniques and how they resulted in improved performance, as this is crucial for the Deputy Manager role.
✨Tip Number 3
Research the latest trends in retail and customer service, particularly in furniture sales. Being knowledgeable about current market dynamics will help you stand out as someone who can drive performance and deliver exceptional customer experiences.
✨Tip Number 4
Network with current or former employees of ScS if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview process.
We think you need these skills to ace Retail Deputy Store Manager
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualities required for the Deputy Store Manager position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in retail management, customer service, and team leadership. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive performance.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples of how you've successfully led teams, improved sales, or enhanced customer service in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Scs
✨Show Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and development skills.
✨Understand the Company Values
Familiarise yourself with the ScS company values and behaviours. Be ready to discuss how you embody these values in your work and how you can inspire your team to do the same.
✨Prepare for Customer Service Scenarios
Exceptional customer service is key in this role. Think of specific situations where you've gone above and beyond for a customer, and be prepared to share these stories during the interview.
✨Know Your KPIs
Understand the key performance indicators relevant to retail management. Be ready to discuss how you've previously driven performance and met targets, as well as how you plan to do so in this role.
