People Advisor

Department: People

Location: Sunderland – Customer Support Centre

Compensation: £30,000 – £32,000 / year

Description

Are you a proactive HR professional looking to step into a role with real influence and autonomy? Do you thrive in a fast-paced environment where no two days are the same? If so, we have the perfect opportunity for you.

We’re looking for a People Advisor to join our dynamic and growing business. This is an exciting role for someone who is passionate about people and wants to make a real difference. You\’ll play a key part in shaping our people strategy and have the opportunity to be involved in meaningful business decisions that drive change and support our teams.

As a trusted advisor, you’ll bring a pragmatic, solution-focused approach and have the confidence to work with stakeholders at all levels. Your experience in a fast-paced environment means you’re used to juggling multiple priorities while delivering high-quality HR support across areas like employee relations, performance, engagement, and change initiatives.

You’ll be joining a collaborative and supportive team where your voice is heard, your ideas are valued, and you’ll have the freedom to take ownership of your work. This is more than just a transactional HR role — it’s a chance to truly partner with the business and help shape a positive, people-focused culture.

If you\’re ready to take the next step in your HR career and want to be part of a business that values your input, encourages innovation, and supports personal growth — we’d love to hear from you

What does the role involve?

• Provide pragmatic, proactive HR advice to managers and colleagues in line with employment legislation, company policies, and best practices.
• Manage employee relations casework (e.g., disciplinary, grievance, performance, absence) from start to resolution, ensuring consistency and fairness.
• Support the implementation and communication of HR policies and procedures across the organisation.
• Partner with line managers to promote good people management practices and build confidence in dealing with people issues.
• Monitor sickness and absence trends and support the application of absence management procedures, including return-to-work processes and referrals to occupational health.
• Analyse HR data reports to support decision-making and identify trends or areas of concern
• Assist with organisation-wide initiatives, such as performance reviews, employee engagement and wellbeing.
• Maintain up-to-date knowledge of employment legislation and ensure HR practices reflect legal and regulatory changes.
• Support the onboarding and offboarding process, ensuring a smooth employee experience.
• Collaborate with the wider People Team to deliver HR projects and continuous improvement initiatives.
• Support the Central HR Admin Team with queries and ensure a helpdesk SLA’s are met
• Act as a role model for the company’s values and behaviours, fostering a positive, inclusive work culture
• Assist the People Lead and Business Partner’s when necessary
• Ensure changes to pay and benefits are given to Payroll

Who are we looking for?

• Someone with level 3 or 5 CIPD qualification
• 3 years experience
• A solid understanding of UK employment legislation and HR policy application
• A strong generalist HR background with experience in a fast-paced environment
• A pragmatic, confident communicator who can influence at all levels
• A true team player who collaborates and supports others
• Someone who thrives on autonomy and wants to be involved in decision-making
• A genuine passion for people and making a positive impact

What\’s in it for you?

• 33 days holidays including bank holidays
• Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
• Colleague Discount
• Career progression
• Enhanced Maternity, Paternity and Adoption Leave
• Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
• Virtual GP – Access to a GP service 24/7
• Salary finance scheme
• Pension Scheme
• Death in Service
• Life assurance

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