Description
We’re looking for a Deputy Manager to join our Retail Sales team in Manchester.
Department: Retail
Location: Manchester
Compensation: £29,000 - £40,000 / year
What does the role involve?
- Leading by example and role modelling the poltronesofà company values and behaviours to inspire the team to perform to be their best
- Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on poltronesofà Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first class customer service
- Excellent communication and interpersonal skills
- The ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow and progress
- Inquisitive, ever-questioning and ever-improving
- Friendly, flexible, reliable, honest and a strong work ethic
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
- Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
- Basic salary of £29,000 with no cap on commission
- Competitions and incentives
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
#J-18808-Ljbffr
Retail Deputy Store Manager in Manchester employer: ScS
At poltronesofà, we pride ourselves on fostering a collaborative and supportive work environment at our Doncaster Distribution Centre. As a Distribution Centre Operative, you'll enjoy competitive compensation, generous holiday allowances, and a range of employee benefits that promote both personal and professional growth. Join us to be part of a team that values hard work, customer satisfaction, and the well-being of its employees.
