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- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join a dynamic retail team in Cheltenham with a focus on growth.
- Benefits: Earn up to £40,000 with bonuses, plus 33 days holiday and discounts.
- Why this job: Make a real impact by inspiring your team and enhancing customer journeys.
- Qualifications: Passion for customer service and experience in leading a sales team.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 27890 - 40000 £ per year.
We are looking for a Deputy Manager to join our Retail Sales team in Cheltenham. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day-to-day operations of the store and leading in their absence. You will work with our team to ensure they provide a 5-star customer journey and optimise KPI performance while maintaining high operational standards. You will also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager, you can earn up to £40,000.00 with Commission.
What does the role involve?
- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best.
- Continuously coaching to develop and improve colleagues' performance by carrying out regular performance reviews.
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services.
- Supporting the recruitment, onboarding, management and development of the team.
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities.
- Supporting colleagues with customer orders and finance applications.
- Delivering exceptional, market-leading customer service to drive business growth through customer loyalty, referrals and 5-star customer reviews.
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store.
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success.
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks.
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed.
- Customer focus with a passion for delivering first-class customer service.
- Excellent communication and interpersonal skills.
- The ability to drive performance and manage difficult conversations when needed.
- A desire to learn, grow and progress.
- Inquisitive, ever-questioning and ever-improving.
- Friendly, flexible, reliable, honest and a strong work ethic.
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team.
- Experience in leading, motivating and coaching a successful sales team.
What's in it for you?
- Basic salary of £27,890 with a realistic OTE of £40,000 per year.
- Competitions and incentives.
- 33 days holidays including bank holidays.
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount.
- Career progression.
- Enhanced Maternity, Paternity and Adoption Leave.
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics.
- Virtual GP – Access to a GP service 24/7.
- Salary finance scheme.
- Pension Scheme.
- Death in Service.
- Life assurance.
Retail Deputy Store Manager in Swindon employer: ScS Upholstery plc
Contact Detail:
ScS Upholstery plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager in Swindon
✨Tip Number 1
Get to know the company inside out! Research ScS, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer service experience, as these are key for a Deputy Store Manager.
✨Tip Number 3
Dress to impress! Make sure you look smart and professional for your interview. First impressions count, and showing that you take the opportunity seriously can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer's mind. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Retail Deputy Store Manager in Swindon
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see how you can drive the business forward and create a fantastic experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leading teams and achieving sales targets. We love seeing how you've made an impact in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for the Deputy Store Manager role. Share specific examples of how you've coached teams or improved performance in past positions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with ScS!
How to prepare for a job interview at ScS Upholstery plc
✨Know the Company Inside Out
Before your interview, make sure you research ScS thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations or improving customer service. Think of specific instances where you've gone above and beyond for a customer. Highlight your problem-solving skills and how you ensure a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the store's success.