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- Tasks: Lead the team to deliver exceptional customer service and drive store performance.
- Company: Join a dynamic retail team in Slough with a focus on growth and development.
- Benefits: Earn up to £40,000 with bonuses, plus 33 days holiday and exclusive discounts.
- Why this job: Make a real impact by coaching your team and enhancing customer experiences.
- Qualifications: Passion for customer service and experience in leading a sales team.
- Other info: Great career progression opportunities in a supportive environment.
The predicted salary is between 28040 - 40000 £ per year.
Retail Deputy Store Manager
Department: Retail
Employment Type: Full Time
Location: Slough
Reporting To: Store Manager
Compensation: £28,040 – £40,000 / year
Description
We’re looking for a Deputy Manager to join our Retail Sales team in Slough.
As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.
You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
As a Deputy Store Manager you can earn up to £40,000.00 with Commission.
What does the role involve?
- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
- Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first class customer service
- Excellent communication and interpersonal skills
- The ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow and progress
- Inquisitive, ever-questioning and ever-improving
- Friendly, flexible, reliable, honest and a strong work ethic
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
- Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
- Basic salary of £28,040 with a realistic OTE of £40,000 per year
- Competitions and incentives
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
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Retail Deputy Store Manager employer: ScS Upholstery plc
Contact Detail:
ScS Upholstery plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager
✨Tip Number 1
Get to know the company culture! Before your interview, check out ScS's values and behaviours. This way, you can show how you embody those traits and fit right in with the team.
✨Tip Number 2
Practice your people skills! As a Deputy Store Manager, you'll need to build strong relationships. Role-play common scenarios with friends or family to boost your confidence in handling customer interactions.
✨Tip Number 3
Prepare some questions for your interview! Asking about team dynamics or training opportunities shows you're genuinely interested in growing with ScS. Plus, it helps you figure out if it's the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Retail Deputy Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see how passionate you are about delivering top-notch customer service and driving business success.
Tailor Your CV: Make sure your CV is tailored to the Deputy Store Manager role. Highlight your experience in leading teams, achieving sales targets, and any relevant training you've provided. We love seeing how your skills match our needs!
Be Specific: Use specific examples in your application to demonstrate your achievements. Whether it’s a time you exceeded sales targets or improved team performance, we want to hear about it! Numbers and results speak volumes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ScS Upholstery plc
✨Know the Company Inside Out
Before your interview, make sure you research ScS thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Be ready to discuss how you handle difficult conversations too!
✨Prepare for Customer Service Scenarios
Expect questions about delivering exceptional customer service. Think of specific situations where you went above and beyond for a customer. Highlight your problem-solving skills and how you ensure a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the team dynamics, training opportunities, or how success is measured in the role. This shows you're engaged and serious about contributing to the store's success.
