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- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join a dynamic retail company focused on creating beautiful homes.
- Benefits: Earn up to £40,000 with bonuses, plus great discounts and 33 days holiday.
- Why this job: Make a real impact in a supportive environment while developing your leadership skills.
- Qualifications: Passion for customer service and experience in leading a sales team.
- Other info: Opportunities for career growth and a vibrant team culture.
The predicted salary is between 27890 - 40000 £ per year.
Retail Deputy Store Manager
Department: Retail
Employment Type: Full Time
Location: Harlow
Reporting To: Store Manager
Compensation: £27,890 – £40,000 / year
Description
We’re looking for a Deputy Manager to join our Retail Sales team in Harlow.
As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence.
You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love.
As a Deputy Store Manager you can earn up to £40,000.00 with Commission.
What does the role involve?
- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
- Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first class customer service
- Excellent communication and interpersonal skills
- The ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow and progress
- Inquisitive, ever-questioning and ever-improving
- Friendly, flexible, reliable, honest and a strong work ethic
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
- Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
- Basic salary of £27,890 with a realistic OTE of £40,000 per year
- Competitions and incentives
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service
- Life assurance
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Retail Deputy Store Manager employer: ScS Upholstery plc
Contact Detail:
ScS Upholstery plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager
✨Tip Number 1
Get to know the company inside out! Research ScS and its values, so you can show how you align with their mission during your interview. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've motivated teams or improved performance in previous roles. ScS is looking for someone who can inspire others, so let your experience shine!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and professional, which can leave a lasting impression on the hiring team.
We think you need these skills to ace Retail Deputy Store Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that aligns with the Deputy Store Manager role. We love seeing how your past roles have prepared you for this position, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ScS Upholstery plc
✨Know the Company Inside Out
Before your interview, make sure you research ScS thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or improved performance. Be ready to discuss how you can inspire others to achieve sales targets.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customer situations. Think of specific instances where you've provided exceptional customer service or resolved complaints. Highlight your problem-solving skills and your commitment to delivering a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the store's current challenges, team dynamics, or future goals. This shows that you're not just interested in the position, but also in contributing to the store's success.