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- Tasks: Lead the team, drive sales, and ensure a top-notch customer experience.
- Company: Join a dynamic retail team in Cheltenham with a focus on growth.
- Benefits: Earn up to £40,000 with bonuses, plus 33 days holiday and discounts.
- Why this job: Make a real impact by coaching your team and enhancing customer satisfaction.
- Qualifications: Passion for customer service and experience in leading a sales team.
- Other info: Great career progression opportunities and a supportive work environment.
The predicted salary is between 27890 - 40000 £ per year.
We’re looking for a Deputy Manager to join our Retail Sales team in Cheltenham. As a ScS Deputy Manager, you are responsible for supporting the Store Manager in driving the performance and day to day operations of the store and leading in their absence. You’ll work with our team to ensure they provide a 5 star customer journey and optimise KPI performance while maintaining high operational standards. You’ll also coach and support the team to deliver sales targets while making sure our customers are supported in helping create a home they love. As a Deputy Store Manager you can earn up to £40,000.00 with Commission.
What does the role involve?
- Leading by example and role modelling the ScS company values and behaviours to inspire the team to perform to be their best
- Continuously coaching to develop and improve colleagues’ performance by carrying out regular performance reviews
- Ensuring expert knowledge throughout the store team on ScS Furniture, holding regular training sessions on all products and services
- Supporting the recruitment, onboarding, management and development of the team
- Being responsible for driving performance, delivering targets, KPIs and maximising sales opportunities in line with the store business plan and business priorities
- Supporting colleagues with customer orders and finance applications
- Delivering exceptional, market leading customer service to drive business growth through customer loyalty, referrals and 5 star customer reviews
- Continuously identifying opportunities to make improvements which will optimise the operational running of the store
- Taking pride in your store and taking responsibility for maintaining its presentation to a high standard to ensure the store is set up for success
- Ensuring that all colleagues are accountable for branch audit, banking and finance checks
What qualities are we looking for?
- Enthusiasm and passion to drive the business forward and personally succeed
- Customer focus with a passion for delivering first class customer service
- Excellent communication and interpersonal skills
- The ability to drive performance and manage difficult conversations when needed
- A desire to learn, grow and progress
- Inquisitive, ever-questioning and ever-improving
- Friendly, flexible, reliable, honest and a strong work ethic
- A real people person – the ability to build strong relationships with your team, our customers, colleagues and leadership team
- Experience in leading, motivating and coaching a successful sales team
What’s in it for you?
- Basic salary of £27,890 with a realistic OTE of £40,000 per year
- Competitions and incentives
- 33 days holidays including bank holidays
- Employee benefits platform – access to 100s of high street discounts and more – holiday discounts, gym discounts, cinema discounts, e-vouchers, cashback and more!
- Colleague Discount
- Career progression
- Enhanced Maternity, Paternity and Adoption Leave
- Access to our dedicated Employee Assistance Programme – to give you free access to advice and information on a range of topics
- Virtual GP – Access to a GP service 24/7
- Salary finance scheme
- Pension Scheme
- Death in Service Life assurance
Retail Deputy Store Manager in Cheltenham employer: ScS Upholstery plc
Contact Detail:
ScS Upholstery plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Deputy Store Manager in Cheltenham
✨Tip Number 1
Get to know the company culture! Before your interview, check out ScS's social media and website to understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your leadership skills and customer service passion, as these are key for the Deputy Store Manager role.
✨Tip Number 3
Show off your achievements! When discussing your past experiences, highlight specific examples where you drove performance or improved customer satisfaction. Numbers speak volumes, so if you have stats to back up your claims, use them!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Retail Deputy Store Manager in Cheltenham
Some tips for your application 🫡
Show Your Passion: Let your enthusiasm for retail and customer service shine through in your application. We want to see how you can drive the business forward and create a fantastic experience for our customers.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in leading teams and achieving sales targets. We love seeing how you've made an impact in previous roles, so don’t hold back!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Deputy Store Manager role. Share specific examples of how you've coached teams or improved performance in the past – we want to hear your story!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at ScS Upholstery plc
✨Know the Company Inside Out
Before your interview, make sure you research ScS thoroughly. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Deputy Store Manager, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached team members or driven performance. Be ready to discuss how you handle difficult conversations too!
✨Prepare for Customer Service Scenarios
Expect questions about delivering exceptional customer service. Think of specific situations where you went above and beyond for a customer. Highlight your problem-solving skills and how you ensure a 5-star customer journey.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the store's current challenges or how success is measured in the role. This shows you're proactive and genuinely interested in contributing to the team's success.