At a Glance
- Tasks: Support and improve Microsoft technologies while resolving complex technical issues.
- Company: Join SCS Railways, a leader in delivering the UK's high-speed rail network.
- Benefits: Enjoy a competitive salary, excellent benefits, and opportunities for personal development.
- Other info: Be part of a diverse team with a commitment to safety and continuous improvement.
- Why this job: Make a real impact on the future of transport while enhancing your tech skills.
- Qualifications: Experience in 3rd line support and strong Microsoft 365 administration skills required.
The predicted salary is between 50310 - 61490 £ per year.
Senior IT Engineers within our IT & Digital team here at SCS Railways. We're looking for an experienced and highly capable Senior IT Engineer to join our IT Operations team. This is a hands-on role for a technical generalist with strong Microsoft expertise, capable of supporting, improving and administering a broad Microsoft technology estate. You'll act as a senior escalation point for complex technical issues, providing support across 1st to 3rd line activities while driving service improvements, automation and technical change. You'll work across Microsoft 365, Entra ID, Intune, and related technologies, supporting users, systems and business initiatives whilst helping us reduce manual processes, improve data quality and increase operational efficiency. This role will be based in the project office for a minimum of 3 days per week.
Role Responsibility
- Act as a senior technical specialist across the Microsoft technology estate, providing expert support and guidance.
- Own and resolve complex technical issues across 1st to 3rd line support.
- Design, implement and support Microsoft 365, Entra ID, Intune and related technologies.
- Deliver automation, system integrations and service improvements using APIs, scripting and modern Microsoft tooling.
- Contribute to technical documentation, knowledge sharing and continuous improvement across the IT Operations function.
- Support Azure DevOps sprint delivery through accurate planning, estimation and execution of agreed work.
The Ideal Candidate
Essential:
- Significant experience providing 3rd line support within a complex enterprise environment.
- Strong Microsoft 365 administration experience, including Exchange Online, SharePoint, Teams and OneDrive.
- Expertise in Microsoft Entra ID, including identity management, MFA and Conditional Access.
- Solid understanding of enterprise networking and infrastructure, including Active Directory, DNS, DHCP and VPN technologies.
- Experience integrating systems using APIs, automation platforms and Microsoft identity services.
- Experience working within ITIL-based service management environments.
Desirable:
- Microsoft certifications (Azure Administrator, Enterprise Administrator, Identity & Access Administrator or similar).
- Experience with Microsoft Defender technologies.
- Experience using Azure DevOps or similar agile work management tools.
- Exposure to Power Platform, Power Automate, Power BI or Microsoft Copilot.
The role will work on the HS2 project. HS2 is the UK’s new high speed rail network. It will be a catalyst for economic growth across Britain, freeing up space on the existing railways and connecting 8 out of the UK’s 10 biggest cities with fast, reliable and frequent high speed services. The Skanska | Costain | STRABAG (SCS JV) is delivering the HS2 London Tunnels Contract. You’ll be a welcomed member of the wider team, with opportunities to take on additional responsibility, join our EDI Champions program or support the local community (e.g. as a STEM ambassador).
Your personal and professional development is important to us. To ensure we are able to maintain this, and to recruit a diverse workforce, we require candidates to complete the diversity form as part of their application so we are able to monitor and improve our approach to diversity. Please note, all responses are anonymous and we will not share any of your data with other parties. All data will be held securely, (as stated within the Data Protection Act 2018 and UK GDPR) and will be reported to HS2.
It is an SCSJV requirement that all employees, Design House, and Supply Chains must implement and comply with the requirements of ISO 9001:2015 Quality Management System, ISO 14001:2015 Environmental Management System with guidance for use, OHSAS 18001:2017 Occupational Health and Safety Management Systems and ISO/IEC 27001:2013 Information Security Management System, Policies, Plans, Procedures and Processes, and statutory requirements as they affect the Joint Venture’s operations and ensure that the requirements, as applicable within their discipline, are effectively implemented on the project. Develop a culture of safety on the project through the absolute commitment to the Zero Accidents target and ethos, and develops a wider awareness of quality, environmental issues and demonstrates commitment to achieve continual improvement and Zero tolerance.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation. SCS Railways is a Disability Confident Leader. We want to encourage disabled people to apply for our roles and have an opportunity to display your skills, talent, and abilities.
SCS Railways Competitive with excellent benefits package. Contract Type: Permanent. Business Unit: IT & Digital.
Senior IT Engineer/2nd/3rd Line Support in London employer: SCS Railway
As a Site Engineer with us, you'll be part of a dynamic team dedicated to delivering high-quality infrastructure projects while prioritising safety and environmental standards. Our collaborative work culture fosters professional growth, offering opportunities for continuous learning and development in a supportive environment. Located at the heart of exciting projects, we provide a unique chance to make a meaningful impact in the community while advancing your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Engineer/2nd/3rd Line Support in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SCS Railway values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SCS Railway might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SCS Railway!
✨Direct Apply to SCS Railway
Let's not forget to apply directly through the SCS Railway website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Engineer/2nd/3rd Line Support in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SCS Railway.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SCS Railway. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SCS Railway
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
